Jamal Fakhoury
Ottawa,Canada
Summary
Senior Food & Beverage Operations Leader delivering exceptional guest experiences and operational performance across multi-unit, high-volume restaurant environments. Achieved financial success through strategic planning, budgeting, and cost control while fostering a culture of accountability and continuous improvement within management teams. Focused on quality standards, food safety, and guest satisfaction by adapting operational strategies to meet evolving market demands.
Overview
32
32
years of professional experience
Work History
Field Leader
Chipotle Mexican Grill
Ottawa / Toronto
04.2025 - Current
- Provide strategic and operational leadership for 7 full-service food operations across Ottawa and Toronto, overseeing restaurants, kitchens, guest service, and back-of-house functions.
- Lead labor planning, scheduling, and productivity management to achieve profitability targets while maintaining premium guest experiences.
- Planned and directed daily operations, staffing models, and execution standards to achieve consistent food quality, service excellence, cleanliness, and brand integrity.
- Partner closely with culinary leadership and operations teams to ensure menu execution, merchandising standards, portion controls, and food safety compliance.
- Implemented cost control systems for food, beverage, labor, and supplies to protect margins and meet financial objectives.
- Recruit, train, coach, and develop General Managers and management teams, ensuring leadership depth, performance accountability, and succession readiness.
- Analyzed guest feedback, satisfaction trends, and operational audits to identify and prioritize opportunities for service enhancement and operational improvement.
- Supported the successful opening of two new locations, including operational readiness, leadership staffing, training execution, and opening standards.
Manager (P&L District Lead)
Starbucks
Ottawa, Ontario
10.2021 - 04.2025
- Drove district profitability through strategic planning, KPI analysis, and customer experience optimization.
- Monitoring KPIs to evaluate partner and customer experience and identify opportunities for improvement.
- Conducted routine business analysis to identify trends guiding activities that enhance customer experience and drive traffic growth.
- Analyzed business metrics in collaboration with Inventory Control, Staffing & Scheduling efficiency, and Quality Assurance, integrating system checks and daily operational resources to achieve desired results and targets.
- Monitored KPIs to evaluate partner and customer experience, identifying key opportunities for improvement.
- Analyzed business metrics with Inventory Control and Quality Assurance, integrating system checks and resources to achieve operational targets.
- Maintained high standards of food quality, cleanliness, merchandising, and service, aligned with brand and quality audit expectations.
- Developed unique Visual Merchandising for enhancing store sales through strategic product placement and visually captivating displays.
Multi-Unit Franchisee
Subway Restaurant
Ottawa, Ontario
01.2011 - 06.2020
- Achieved record average daily sales for 3 consecutive years growing sales by 25% through collaboration and partnership with the vendor community, other franchisees and maintaining a best-in-class store team.
- Analyzed business metrics to identify trends in inventory control, labor efficiency, and quality assurance, supporting informed decision-making.
- Managed day-to-day operations, ensuring compliance with requirements while coaching staff to enhance performance and streamline throughput.
- Maintained high standards of food safety, sanitation, and regulatory compliance across operations, contributing to a safe and efficient workplace.
Executive Assistant / Office Manager / Chairman
Alghanim Industries
Kuwait City, The State of Kuwait
05.2004 - 01.2011
- Managed the President's Office and led global investment projects and foreign government relations.
- Oversaw operations of Chairman's office, coordinating administrative and IT projects to align with CEO's strategic initiatives.
- Established credibility and engaged with business owners, Treasurers, CFOs, and CEOs on industry topics, alternative capital structures, and business issues.
Professional Services Consultant & Project Management Officer
International Business Machines Corporation (IBM) / Saudi Business Machines Ltd. (SBM)
Riyadh, Kingdom of Saudi Arabia
04.2001 - 05.2004
- Ensured administrative compliance of all IT projects to best practices for project management.
- Supported PMO Director in piloting and customizing project methodology to enhance effectiveness.
- Supported PMO Director in piloting, improving, and customizing project methodology.
- Ensured administrative compliance of all IT projects with best practices for project management.
- Executed defined client engagement strategies through relationship calling, in-person conversations, and referrals to specialists, fostering personalized client experiences.
Proof Officer
Lebanese Canadian Bank
Beirut, Lebanon
01.1999 - 03.2001
- Coached the teller team to deepen customer relationships by referring customers to sales specialists and offering appropriate financial solutions and services to both individual and small business customers.
- Managed daily operations to ensure compliance with requirements and reduce non-credit losses.
- Trained teller team to process transactions accurately and efficiently while adhering to established policies and procedures.
- Coached the teller team to deepened customer relationships by referring customers to sales specialists and offering appropriate financial solutions and services to both individual and small business customers.
Pharmacy Manager
Fakhoury Pharmacy
Beirut, Lebanon
01.1995 - 01.1999
- Oversaw operations of Fakhoury Pharmacy, ensuring efficient service delivery and customer satisfaction.
- Coached and mentored pharmacy graduates on inventory management and ordering processes, reinforcing adherence to system checks for product availability.
- Managed daily pharmacy operations and staff scheduling.
- Supervised inventory management and medication procurement processes.
- Ensured compliance with health regulations and safety standards.
Education
CORe Credential of Readiness - Business Analytics, Economics for Managers, Financial Accounting
Harvard Business School
Project Management - Project Management Professional Certification
Project Management Institute (PMI)
Bachelor of Business Marketing -
Lebanese American University
Skills
- Food & beverage leadership
- Operational leadership excellence
- P&L management expertise
- Operational compliance
- Food & beverage administration
- Team leadership development
- Guest satisfaction management
Awards
- Starbucks
- Highest revenue and contributions within the district for 2023 & 2024.
- Partner Belonging Award for the Quarter (Q1, 2024/25) in recognition of Customer Experience and contribution to company's sales.
- Subway, Highest Sales Achievement in 2013, 2014, 2015, and 2018.
- International Business Machines Corporation (IBM) / Saudi Business Machines Ltd. (SBM), Recognition of contribution to company sales.
Certificates And Training
- Starbucks
- Highest revenue and contributions within the district for 2023 & 2024.
- Partner Belonging Award for the Quarter (Q1, 2024/25) in recognition of Customer Experience and contribution to company's sales.
- Subway, Highest Sales Achievement in 2013, 2014, 2015, and 2018.
- International Business Machines Corporation (IBM) / Saudi Business Machines Ltd. (SBM), Recognition of contribution to company sales.
Timeline
Field Leader
Chipotle Mexican Grill
04.2025 - Current
Manager (P&L District Lead)
Starbucks
10.2021 - 04.2025
Multi-Unit Franchisee
Subway Restaurant
01.2011 - 06.2020
Executive Assistant / Office Manager / Chairman
Alghanim Industries
05.2004 - 01.2011
Professional Services Consultant & Project Management Officer
International Business Machines Corporation (IBM) / Saudi Business Machines Ltd. (SBM)
04.2001 - 05.2004
Proof Officer
Lebanese Canadian Bank
01.1999 - 03.2001
Pharmacy Manager
Fakhoury Pharmacy
01.1995 - 01.1999
CORe Credential of Readiness - Business Analytics, Economics for Managers, Financial Accounting
Harvard Business School
Project Management - Project Management Professional Certification
Project Management Institute (PMI)
Bachelor of Business Marketing -
Lebanese American University