Jamal Cassell

• Followed up with customers on unresolved issues.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Developed in-depth understanding of insurance policies and procedures.
• Collaborated with internal departments and external vendors to resolve claims.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Mentor for new hires and assisting them in their training
• Team Leader from 2021 - present

Managing the work staff by making sure claims are sent to the appropriate parties. Correcting any grammatical errors. Listening to staff members calls and provide necessary feedback. Assisting my staff with necessary inquiries.

• Trained clients during strength training, cardio vascular exercise, and stretching.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Designed specific workout systems for individual clients based on performance ability.
• Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Volunteer work
• Supporting 7 youth mentees aged 10-17 years old from diverse backgrounds, fostering their self-
  esteem, social skills, and personal relationships
  • Planning and executing over 15 individualized social and academic activities and workshops,
  collaborating with support workers and other volunteers
  • Demonstrating empathy and patience, developing meaningful relationships and holistic
  development for mentees

• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Monitored performance of junior team members and offered support.
• Weighed mail and computed pricing amounts.
• Set staff schedules to optimized coverage of all areas.