Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies and Interests
Certification
Timeline
BusinessDevelopmentManager
Jamal Al-Zubairi

Jamal Al-Zubairi

Summary

A seasoned expert in client relations, human resources customer service, and training. My career has been characterized by the ability to cultivate positive relationships and deliver outstanding customer support. Deeply committed to exceeding expectations and fueled by the pursuit of excellence in driving tangible results. A track record of creating and carrying out successful strategies that appeal to clients and stakeholders alike is the foundation for my strategic approach to client satisfaction.

Overview

23
23
years of professional experience
6
6
Certification

Work History

Learning Specialist/Customer Experience

Air Canada
01.2015 - Current
  • Conduct employee orientation and training programs for over 400 employees, ensuring a smooth onboarding experience
  • Exhibit strong employee relations skills, maintaining a record of 8 years with no immigration violations
  • Provide operational support, handling irregular operations, customer assistance, and employee coaching.
  • Maintain an inclusive learning environment to enable learners to gain maximum benefit from lessons.
  • Champion a growth mindset within the classroom, instilling a belief in students that they have the ability to overcome challenges and achieve their goals through hard work and perseverance.

HR Recruiter and Advisor

WESTERNZAGROS
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
  • Consulted businesses on successful recruiting and retention practices to help minimize turnover.
  • Advised managers on best practices to maintain compliance with applicable laws.
  • Improved recruitment process for international staff, by improving turnaround to 7 days
  • Designed 20 Job descriptions and job postings and Introduced tracking.
  • Reduced time-to-fill by 25% for open positions by implementing targeted recruitment strategies, and reduced the attrition rate by 20%.

HR and Central Services Manager

INTERNATIONAL BANK OF YEMEN
01.2012 - 09.2014
  • Advised the Board of Directors on high-level HR and Central Services matters, providing expert insights on strategic planning, policy development, and organizational effectiveness
  • Served as a consultant to the Chairman of the Board, offering specialized advice on critical issues impacting the organization
  • Facilitated the recruitment of 3 executive-level officers, guiding the selection committee
  • Initiated and managed a business relationship with 5 international recruitment agencies
  • Coordinated a change management project resulting in improved culture, employee, and management dynamics.

Senior Human Resources Generalist

OCCIDENTAL PETROLEUM
11.2008 - 03.2011
  • Reduced overall recruitment costs by 12%, reduced time to hire from 25 to 15 days, and identified additional potential candidates through successful implementation of the recruitment & placement process
  • Handled all HRIS-related matters and developed and updated related workflows improving efficiency by 20%
  • Negotiated and administered 5 housing contracts and 3 placement agency agreements
  • Initiated mediation to avoid a potential lawsuit of 120,000 USD against the company for housing contractual violation.

Head Of Recruitment

Y-GSM TELECOMMS
11.2007 - 10.2008
  • Improved recruitment process efficiency by 20% by automating the application process, utilizing applicant tracking systems and digital job postings
  • Project manager and developer of EPIC recruitment (employ potent ideal caliber), leading and designing the pre-employment testing system since 2008 and improving the hiring quality rate by 40%
  • Developed 50 job listings and job descriptions and conducted 7-10 interviews daily, culminating in the successful recruitment of 10 new hires within four weeks.

HR Assistanf/Facilities Coordinator

CANADIAN NEXEN
07.2001 - 05.2007
  • Created and maintained 400 employee files and coordinated 15 company events annually.
  • Assisted the HR manager in all aspects of recruitment, HRIS ,and compensation and benefits.
  • Monitored and maintained local warehouse inventory of $500K value to ensure the availability of +300 requested items and prepared 40 requisitions per month.
  • Successfully coordinated 15 company events annually and received an award for outstanding performance.

Education

Bachelor of Science - Business Management

UNIVERSITY OF MARYLAND, GLOBAL CAMPUS

Master of Arts - Change Management

CARLETON UNIVERSITY
01.2025

Skills

  • RECRUITMENT & BOARDING
  • SUCCESSION PLANNING
  • EMPLOYEE RELATIONS
  • COMPENSATION AND BENEFITS
  • TRAINING DELIVERY & DESIGN
  • APPLICANT TRACKING SYSTEMS
  • COUNSELLING
  • COACHING
  • SAP CRM/WORKDAY/BAMBOO HR/TALEO
  • HUMAN RESOURCES INFORMATION SYSTEM (HRIS)
  • EMPLOYEE ENGAGEMENT
  • SLACK/SALESFORCE/YAMMER
  • PROJECT MANAGEMENT

Websites

Languages

ENGLISH
GERMAN
ARABIC

Hobbies and Interests

  • SWIMMING
  • MARTIAL ARTS
  • EXPLORING DIFFERENT CULTURES
  • READING ABOUT INDUSTRY TRENDS/TECH/HISTORY
  • DIGITAL CURRENCIES

Certification

  • CERTIFIED EXECUTIVE COACH - INTELLIGENT LEADERSHIP - JOHN MATTONE GLOBAL
  • CERTIFIED-TALENT ACQUISITION AND MANAGEMENT
  • CERTIFIED HR BUSINESS PARTNER
  • CERTIFIED LEARNING & DEVELOPMENT PROFESSIONAL
  • CERTIFIED HR GENERALIST
  • CERTIFIED RECRUITER

Timeline

Learning Specialist/Customer Experience

Air Canada
01.2015 - Current

HR and Central Services Manager

INTERNATIONAL BANK OF YEMEN
01.2012 - 09.2014

Senior Human Resources Generalist

OCCIDENTAL PETROLEUM
11.2008 - 03.2011

Head Of Recruitment

Y-GSM TELECOMMS
11.2007 - 10.2008

HR Assistanf/Facilities Coordinator

CANADIAN NEXEN
07.2001 - 05.2007

HR Recruiter and Advisor

WESTERNZAGROS

Bachelor of Science - Business Management

UNIVERSITY OF MARYLAND, GLOBAL CAMPUS

Master of Arts - Change Management

CARLETON UNIVERSITY

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Jamal Al-Zubairi