Jamal Ahmed
Toronto
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
eSports National Player
Canada Soccer
05.2022 - Current
- Led team to multiple tournament victories and top placements regionally and internationally in FIFA (FC)
- Collaborate with teammates to develop winning strategies, communicate effectively, and achieve team objectives in tournaments and competitions
- Represent the organization in public appearances, media interviews, and promotional events.
Online Coach
Gamers Academy
02.2022 - Current
- Collaborated with players to develop individualized training plans tailored to their specific strengths, weaknesses, and goals
- Guided players of various skill levels, focusing on developing gameplay mechanics, tactical knowledge, and overall performance through tailored coaching sessions.
- Boosted player confidence through personalized training sessions and continuous feedback.
Project Coordinator
AI Rennovation
09.2019 - 01.2021
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Store Manager's Assistant
INS
10.2019 - 02.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
Team Supervisor
Tim Hortons
09.2017 - 07.2019
- Managed the staffing, scheduling, and inventory of the assigned group daily
- Led and guided team members, setting objectives for their tasks, and having regular feedback and supervision talks.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
Barista and Cashier
Tim Hortons
04.2018 - 09.2018
- Provided friendly and attentive customer service, greeting patrons, taking orders, and handling transactions
- Proficiently prepare and serve a variety of coffee beverages to meet customer preferences and satisfaction
- Maintain cleanliness and organization of the workspace while adhering to health and safety regulations.
Education
Diploma - Community and Justice Studies
Humber College, Lakeshore Campus
Toronto, ON04.2025
Diploma - Business Administration
College of The Rockies
Cranbrook, BC04.2017
Diploma - Computer, LAN base networking, and programming
Eritrean International School
Riyadh, Saudi Arabia06.2012
Skills
- Documentation And Reporting
- Coaching
- Attention to Detail
- Cash Handling
- Customer Service
- Verbal/written communication
- Reliability
- Problem-solving
- Team Leadership
- Adaptability and Flexibility
Volunteer Experience
Cranbrook Hub for Refugees - Cranbrook, BC, 11/2017, 05/2019
- Provided translation and interpretation services for newcomers in medical appointments, legal proceedings, educational settings, and other day-to-day activities. Assisted newcomers with completing forms, accessing services, and understanding rights and responsibilities in their new country.
- Collaborated with community partners to organize events and activities that promote social inclusion, cultural exchange, and community engagement among newcomers and established residents.
Certification
- Health and Safety Certificate (2024)
- Recruiting Representative - College of the Rockies - 2016
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Tigrniya
Native or Bilingual
Timeline
eSports National Player
Canada Soccer
05.2022 - Current
Online Coach
Gamers Academy
02.2022 - Current
Store Manager's Assistant
INS
10.2019 - 02.2020
Project Coordinator
AI Rennovation
09.2019 - 01.2021
Barista and Cashier
Tim Hortons
04.2018 - 09.2018
Team Supervisor
Tim Hortons
09.2017 - 07.2019
Diploma - Community and Justice Studies
Humber College, Lakeshore Campus
Diploma - Business Administration
College of The Rockies
Diploma - Computer, LAN base networking, and programming
Eritrean International School
- Health and Safety Certificate (2024)
- Recruiting Representative - College of the Rockies - 2016
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