Jalyn Santos
Newmarket,ON
Summary
An extremely dedicated individual with almost 8 years of administrative and customer service experience. Possess proven communication skills and excellent service that will aid your company in meeting its milestones.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admin Assistant / Customer Service
Beepo Inc.
12.2021 - 07.2024
- Diary, email, and appointment management
- Data entry and reports generation
- Organized and maintained files and database in a confidential manner
- Reviewed, checked and audit important documents
- Answered phone calls or set up appointments
- Coordinated with different departments and team members
- Confirmed and rescheduled appointments
- Sent correspondence to patients, clinics and specialists via fax and email
- Called patients and clinics to update their profile
Freelance Event Coordinator
Abrie Events & VIP Services
12.2020 - 07.2024
- Planned and executed successful events both social and corporate, fostered professional growth and contributed to overall event excellence and client satisfaction
- Retention of existing and added new accounts
- Handled50-100 merchants for Aurora Music Festival in Clark, Cebu, and Davao
- Talent coordinator and hospitality manager at Subic Ay! Festival2024
- Talent coordinator and hospitality manager at Cresendo - Downtown Festival
Admin Assistant
Jiggen Automotive Care Services
11.2019 - 06.2021
- Provided general administrative to the team
- Data entry and database management ensuring details are correct and up to date
- Organized and maintained digital files in a confidential manner
- Reviewed, checked, and audit important files or documents
- Prepared and generated sales report
- Assisted project managers in planning and executing various projects
Customer Care Reasearch Assistant
Hyundai Pampanga Inc
06.2014 - 09.2016
- Addressed and solved customer concerns and complaints
- Helped sales and service team up-sell or cross-sell services and products
- Ensured overall customer’s satisfaction
- Conducted after-service follow-up call
- Did proactive calls
- Called insurance company for updates on car claims
- Prepared and submitted action taken reports to HARI weekly
Education
Associate in Tourism Management -
St. Mary’s Angels College of Pampanga
01.2011
Skills
- Customer Service
- Communication
- Time management
- Adaptability
- Appointment Setting
- MS Office365
Certification
- Mitsubishi Telemarketing Training Program2016
- Customer Relationship Management Phase12015
- Food Safety2024
Languages
English
Professional Working
Timeline
Admin Assistant / Customer Service
Beepo Inc.
12.2021 - 07.2024
Freelance Event Coordinator
Abrie Events & VIP Services
12.2020 - 07.2024
Admin Assistant
Jiggen Automotive Care Services
11.2019 - 06.2021
Customer Care Reasearch Assistant
Hyundai Pampanga Inc
06.2014 - 09.2016
Associate in Tourism Management -
St. Mary’s Angels College of Pampanga
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