Jalissa Herperger

•Book in customers, process payments, create invoices

•utilizes a variety of software to do all of the above

•First point of contact for customer through the phone and in person

•Call customers with updates, concerns, and a variety of other information.

•Resolves complaints and works with the customer to come up with the best solution.

•Plenty of admin work involving computers, files, processing of information.

• First point of contact for all inquiries
• Answered phones, emails, chats, and directed to inquiries to the right department
• Provided information on services and products
• Booked events and sold memberships
• Resolved complaints

• Managed incoming calls and transferred to appropriate department
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• Handled confidential documents in an organized fashion according to protocol
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• Managed database systems containing customer contact information.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.