Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jalisa John-Forde

Toronto,Ontario

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Data Entry Operator

Royal Bank Of Canada
Toronto, Ontario
09.2023 - Current
  • Gather, collating, and preparing documents, materials, and information for data entry.
  • Monitoring and reviewing databases and correcting errors or inconsistencies.
  • Generating and exporting data reports, spreadsheets, and documents as needed.
  • Import and/or export between different kinds of software such as, Service Platform, RBC Express, and PeopleSoft.
  • Input data into computerized databases, spreadsheets ,other templates using a keyboard, mouse , optical scanner, or other data entry tools.
  • Received Cross-Training on Payment Loan Reversal/Refund, Arrears, and Loan Payments.

Customer Service Associate

Accenture
Toronto, Ontario
06.2022 - 11.2023
  • Answered questions about the company’s products or services.
  • Established new customer accounts and recorded account information, like phone numbers or addresses on SAP software.
  • Handled clients’ concerns professionally and efficiently.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Assisted customers with making payments and establishing payment plans.

Financial Data Entry Clerk

D+H Limited Partnership
Markham, Ontario
01.2020 - 01.2022
  • Conducted a variety of administrative duties.
  • Entered data into computers ensuring 100% accuracy.
  • Managed document control by reviewing files, records, and other documents.
  • Maintained account data according to system formats.
  • Proofread and edited documents to correct errors.
  • Scanned and stored files records electronically to reduce paper files and secure data.

Education

Customer Service Excellence Certificate -

Ontario Tourism Education Corporation
07-2023

Canadian Workplace Essentials -

Ontario Tourism Education Corporation
07-2023

START Customer Care Program Certificate -

ACCES Employment
07-2023

Ontario Secondary School Diploma -

Francis Libermann Catholic High School
06-2007

Skills

  • Over 5 years of strong Administrative Assistance and Customer Care work experience
  • Excellent communication and interpersonal skills with ability to work with people form different cultural backgrounds
  • Knowledgeable in MS Word, Excel, PowerPoint, Outlook, and Webex
  • Able to type 40 wpm
  • Great organizational skills and detail-oriented
  • Able to work productively independently or within a team and manage multiple tasks simultaneously while under pressure
  • Proven ability to meet scheduled and unexpected deadlines
  • Office Administration

References

Available Upon Request

Timeline

Data Entry Operator

Royal Bank Of Canada
09.2023 - Current

Customer Service Associate

Accenture
06.2022 - 11.2023

Financial Data Entry Clerk

D+H Limited Partnership
01.2020 - 01.2022

Customer Service Excellence Certificate -

Ontario Tourism Education Corporation

Canadian Workplace Essentials -

Ontario Tourism Education Corporation

START Customer Care Program Certificate -

ACCES Employment

Ontario Secondary School Diploma -

Francis Libermann Catholic High School

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Jalisa John-Forde