Jalisa Francis
Long Beach,California
Summary
Organized and efficient Data Entry Clerk with 6 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
11
11
years of professional experience
Work History
Administration Support
El-Com Cableteks
09.2023 - 12.2024
- Provided operational and administration support in order to establish procedures and supervise communication functions.
- Contributed to the successful completion of numerous administrative projects by providing administration support throughout all stages of planning and implementation, and file maintenance.
Day Custodian
Disneyland
09.2022 - 08.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Credentialing Coordinator
HealthSmart MSO
01.2022 - 09.2022
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Expedited the onboarding process for new medical staff by efficiently managing initial appointments and reappointments.
- Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
- Boosted productivity levels within the credentialing team by training new employees on proper procedures and best practices within company.
Call Center Representative
Fresh N Lean
08.2021 - 01.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Credentialing Coordinator
SCM Associates, Inc.
06.2017 - 06.2021
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Expedited the onboarding process for new medical staff by efficiently managing initial appointments and reappointments.
- Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
- Boosted productivity levels within the credentialing team by training new employees on proper procedures and best practices within the role.
Receptionist
H&R Block
01.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
Credentialing Coordinator
GEMINI DIVERSIFIED SERVICES
06.2016 - 06.2017
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Expedited the onboarding process for new medical staff by efficiently managing initial appointments and reappointments.
- Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
- Boosted productivity levels within the credentialing team by training new employees on proper procedures and best practices within the role.
Recreation Leader II
City of Costa Mesa
04.2016 - 06.2016
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Assisted in the planning, preparation, and evaluation of departmental goals, objectives, and strategies to continuously improve recreational offerings for the community.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
Student Worker
Los Angeles Superior Court
08.2015 - 01.2016
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Developed effective improvement plans in alignment with goals and specifications.
- Completed research, compiled data, and assisted in timely reporting.
Disney College Program Associate
Walt Disney World
08.2014 - 01.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Associate
Book-Off
08.2013 - 08.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts -
Los Angeles Harbor Community College
Wilmington, CA12-2027
High school diploma -
Port of Los Angeles High School
San Pedro, CA01.2011
Skills
- Front Desk
- Communication Skills
- Typing
- Phone Etiquette
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer Skills
- Multi-line phone systems
- Analysis skills
- Time Management
- Custodial experience
- Document management
- Databases
- Customer service
- Documentation review
- Organizational skills
- SharePoint
- Google Suite
- Zendesk
- Administration and operations
- Live chat support
Willingtorelocate
- Long Beach, CA
- Orlando, FL
- Anaheim, CA
Assessments
- Administrative support professional fit, Proficient, 06/01/21
- Work style: Reliability, Proficient, 07/01/21
Timeline
Administration Support
El-Com Cableteks
09.2023 - 12.2024
Day Custodian
Disneyland
09.2022 - 08.2023
Credentialing Coordinator
HealthSmart MSO
01.2022 - 09.2022
Call Center Representative
Fresh N Lean
08.2021 - 01.2022
Receptionist
H&R Block
01.2019 - 03.2021
Credentialing Coordinator
SCM Associates, Inc.
06.2017 - 06.2021
Credentialing Coordinator
GEMINI DIVERSIFIED SERVICES
06.2016 - 06.2017
Recreation Leader II
City of Costa Mesa
04.2016 - 06.2016
Student Worker
Los Angeles Superior Court
08.2015 - 01.2016
Disney College Program Associate
Walt Disney World
08.2014 - 01.2015
Sales Associate
Book-Off
08.2013 - 08.2014
High school diploma -
Port of Los Angeles High School
Associate of Arts -
Los Angeles Harbor Community College
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