Summary
Overview
Work History
Education
Skills
Languages
Swimming
Timeline
Generic

JALIA NAMULI

Toronto,ON

Summary

  • Motivated personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable service experiences.
  • Reliable, takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Waitress and Cleaner

SHIRAZ NIGHT RESTURANT
04.2022 - 07.2022
  • Processed customer orders, and sent them to the kitchen staff to be prepared.
  • Maintained the restaurant,s hygiene for example cleaning and making sure the customers experience a clean environment when eating or taking orders.
  • Assisted in training new waitstaff, sharing knowledge on how to handle customer concerns.
  • Delivered food and drinks to the table and checked on customer satisfaction.

Sales Assistant

ROMA'S SHOP
09.2017 - 08.2019
  • Selling food and house supplies to customers
  • Organized and restocked the shop with required products.
  • Utilized and managed customer feedback to identify areas for improvement within the store's operations.
  • Developed relationships with new and existing customers.
  • Devised new sales strategies to increase profits. for example, Carried out research.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Presenter and Actress

ABS TELEVISION
01.2017 - 08.2017
  • Mentored and trained junior presenters in effective presentation techniques.
  • Acted in the television short skits to give viewers an entertaining experience in order to attract more viewers.

Sales Representative and Assistant Manager

SPEED HAND BAGS
01.2014 - 04.2014
  • Handled customer services and managed customer's feedbacks.
  • Organized and maintained the store's hygiene by keeping a nice and organized work space.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.

Education

Diploma - Journalism And Mass Communication

UNITED MEDIA CONSULTANTS AND TRAINERS (UMCAT)
KAMPALA, UGANDA
08.2017

High School Diploma -

BRIGHT FUTURE BWEBAJJA SECONDARY SCHOOL
KAMPALA, UGANDA
12.2013

Skills

  • Organization
  • Cash handling
  • Customer management
  • Reliable and Responsible
  • Customer Service
  • Calm Under Pressure
  • Greeting guests
  • High Energy and Stamina
  • Performance Improvement
  • Time management

Languages

English
Professional Working

Swimming

  • I enjoy swimming as it helps my body feel relaxed and my mind calm.

Timeline

Waitress and Cleaner

SHIRAZ NIGHT RESTURANT
04.2022 - 07.2022

Sales Assistant

ROMA'S SHOP
09.2017 - 08.2019

Presenter and Actress

ABS TELEVISION
01.2017 - 08.2017

Sales Representative and Assistant Manager

SPEED HAND BAGS
01.2014 - 04.2014

Diploma - Journalism And Mass Communication

UNITED MEDIA CONSULTANTS AND TRAINERS (UMCAT)

High School Diploma -

BRIGHT FUTURE BWEBAJJA SECONDARY SCHOOL

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JALIA NAMULI