Jalen Taylor
Sacramento
Summary
Energetic and dependable professional with experience in customer service and team collaboration. Known for building strong relationships, resolving issues quickly, and keeping fast-paced environments running smoothly. Currently pursuing a Bachelor’s degree to grow skills and career opportunities. Reliable, adaptable, and always ready to learn and take on new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
Taylor Tots Univeristy
sacramento
05.2024 - Current
- Supported children with autism through engaging, personalized activities that encouraged learning, communication, and social skills.
- Implemented behavior plans and therapies with patience, creativity, and positivity to help each child reach their goals.
- Tracked progress and celebrated achievements, making every session motivating and fun.
- Collaborated with families and team members to ensure consistent support and growth for each child.
Customer Service Specialist
Dutch Bros Coffee
Chico
08.2021 - 06.2023
- Delivered top-notch customer service by taking orders accurately and whipping up drinks and food with speed and care.
- Handled customer questions and concerns with a friendly, solution-focused approach to keep every guest happy.
- Managed cash transactions with accuracy, keeping things running smoothly at the register.
- Kept the workspace clean, organized, and safe so the team could shine.
- Collaborated with teammates to crush daily goals and keep the shop humming.
Service Advisor
Niello Mini
Sacramento
03.2019 - 06.2021
- Delivered knowledgeable support to over 50 customers daily via phone, email, and in-person interactions.
- Resolved customer concerns efficiently, maintaining high satisfaction ratings and minimizing repeat complaints.
- Processed transactions accurately, managing cash handling and POS system operations while balancing daily sales.
- Collaborated with team members to achieve storewide sales targets and service goals.
Education
Associate of Science - Psychology
Butte College
Oroville, CA06-2023
Bachelor of Science - Child Development
Southern New Hampshire University
Hooksett, NHSkills
- Customer Service & Client Relations
- Communication & Active Listening
- Problem-Solving & Conflict Resolution
- Team Collaboration & Leadership
- Time Management & Organization
- Adaptability in Fast-Paced Environments
Certification
- CPR & First Aid Certified
- OSHA Certified (2020)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- POS & Scheduling Systems
Timeline
Behavior Technician
Taylor Tots Univeristy
05.2024 - Current
Customer Service Specialist
Dutch Bros Coffee
08.2021 - 06.2023
Service Advisor
Niello Mini
03.2019 - 06.2021
Associate of Science - Psychology
Butte College
Bachelor of Science - Child Development
Southern New Hampshire University