Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

Jalen Roberts

Cambridge,Ontario

Summary

Personable and enthusiastic individual with a strong focus on delivering superb customer service and ensuring efficient delivery. Committed to completing tasks proficiently and effectively, excelling in communication and problem-solving while always finding innovative solutions. Demonstrates high adaptability and exceptional navigation skills to seamlessly navigate through challenges. Recognized for a strong work ethic and outstanding driving record, consistently striving for excellence in all endeavors.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hardware Customer Service Associate

Home Hardware Building Centre
07.2024 - Current
  • Streamlined inventory management for better hardware availability and faster order processing.
  • Ensured proper documentation of all customer interactions for seamless handover between team members when needed.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.

Courier (Contract)

FedEx Ground
01.2022 - 01.2024
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • High productivity on route and delivery completion
  • Ability to handle, load and unload goods over 100 lbs
  • Operate and drive company vehicle safely and efficiently

Logistic Representative

Tech Data Canada
01.2019 - 01.2021
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Ensured complete product accuracy of each order while maintaining set operational standards as outlined in ISO-documented procedures
  • Performed functions within the Logistics Center to include shipping/receiving and inventory control
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Office Assistance

Deliverance Cleaning Service
01.2016 - 01.2017
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Answered incoming phone calls and transferred to staff members or provided requested information.
  • Greeted visitors and handled their inquiries or directed them to the appropriate person
  • Coordinated and scheduled meetings and appointments.
  • Assisted with daily office tasks, contributing to a well-run work environment.

Education

Supply Chain

Conestoga College
Cambridge, ON
06.2020

High School Diploma -

D'Youville Secondary School
Brampton, ON
12.2019

Skills

  • AZ License Certification
  • Commercial driving
  • Clean Driving Record
  • Experienced Supply Chain Management
  • Customer Service
  • Sales and Distributions
  • Time Management / Adaptability
  • Tactical and Strategic

References

Upon Request

Languages

English
Native or Bilingual

Certification

  • Licensed AZ Driver

Timeline

Hardware Customer Service Associate

Home Hardware Building Centre
07.2024 - Current

Courier (Contract)

FedEx Ground
01.2022 - 01.2024

Logistic Representative

Tech Data Canada
01.2019 - 01.2021

Office Assistance

Deliverance Cleaning Service
01.2016 - 01.2017

Supply Chain

Conestoga College

High School Diploma -

D'Youville Secondary School

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Jalen Roberts