Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jalen Moran

Kanata

Summary

Energetic and outgoing retail professional with a diploma in Business Management & Entrepreneurship and 4+ years of experience in customer-facing roles. Skilled at creating authentic, personalized shopping experiences, staying on top of trends, and thriving in fast-paced environments. Known for strong communication, team collaboration, and a natural ability to connect with people. Quick to adapt, eager to learn, and confident bringing both business insight and fresh energy to the Zumiez floor.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Associate

Nike Tanger Outlet
11.2024 - 02.2025
  • Advised customers with product selection, ensuring a personalized and positive shopping experience.
  • Maintained an organized sales floor by restocking items and managing displays according to Nike's standards.
  • Managed fitting rooms, ensuring a clean and safe environment while providing styling suggestions to customers.
  • Collaborated with team members to achieve sales goals and uphold Nike's brand values.

Host

Montana's
05.2022 - 05.2024
  • Greeted guests and use a floor chart to seat appropriately.
  • Monitored waiting list, managed floor chart with available tables, and communicated with waiting guests.
  • Engaged in conversations with guests and provided exceptional customer service.
  • Cleaned and reset tables with fresh utensils and menus to ensure a seamless dining experience for incoming guests.
  • Maintained a clean, safe and organized dining environment by sanitizing high-traffic areas, ensuring proper food safety standards, and promptly addressing spills or hazards to enhance guest comfort and safety.
  • Accommodated other team members in restaurant as needed.

Cashier

Farm Boy
10.2021 - 05.2022
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Ensured compliance with company policies and procedures while efficiently processing transactions.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Front Desk Agent

CYB Studios
06.2021 - 08.2021
  • Processed reservations and checked-in members for fitness classes.
  • Provided hands-on assistance to members by adjusting equipment settings ensuring a safe and supportive workout environment.
  • Cleaned and sanitized fitness studio rooms before and after classes, ensuring equipment was properly stored, floors were debris-free, and environment remained safe and welcoming for members.
  • Ensured all fitness equipment was in working order for next class and resolved any issues.

Education

Diploma - Business - Management & Entrepreneurship

Algonquin College
Ottawa, Ontario
06-2025

Skills

  • Customer-Focused Sales & Product Knowledge

  • Public Speaking & Conversational Selling

  • Team Collaboration & Floor Communication

  • Creative Problem Solving

  • Multitasking in Fast-Paced Environments

  • Trend Awareness & Style Consultation

  • POS & Cash Handling Accuracy

  • Conflict De-escalation & Situational Awareness

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • First Aid, CPR (Basic Rescuer, Level C) and Defib 2023-06

Timeline

Retail Associate

Nike Tanger Outlet
11.2024 - 02.2025

Host

Montana's
05.2022 - 05.2024

Cashier

Farm Boy
10.2021 - 05.2022

Front Desk Agent

CYB Studios
06.2021 - 08.2021

Diploma - Business - Management & Entrepreneurship

Algonquin College

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Jalen Moran