Jalen Hayle
Scarborough,Canada
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Value Village
06.2023 - Current
- Performed cleaning duties including floor maintenance, restocking racks, and relocating furniture to distribution area.
- Provided information about products and services available to customers.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Call Centre Agent
KGS Research
08.2020 - Current
- Collected and managed voter information during American political elections
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Collaborated with other IT teams such as Networking and Security during projects.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
- Navigated through computer systems to review information and respond appropriately to callers.
- Analyzed data collected during each call in order to identify trends in customer feedback.
Elections Registration Officer
Ontario Elections
09.2021 - 09.2021
- Successfully managed traffic flow as a registration officer, minimizing lineups and optimizing efficiency in serving electors.
- Maximized efficiency and accelerated voting process by directing voters to specific forms and reducing confusion.
- Greeted customers and assisted them with registration process.
- Verified customer's documents to ensure accuracy of information provided.
Sales Representative
The Gap
09.2017 - 02.2018
- Arranged inventory in the stockroom.
- Delivered exceptional customer service resulting in high customer satisfaction scores.
- Trained in cash handling skills
- Successfully trained in stock management
- Ensured the neatness of the store by regularly re-folding and re-sizing merchandise
- Unpacked and back stocked up to 30-50 boxes of new shipments
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
Education
Bachelor's degree - computer systems Technician
Seneca College
09.2024
Ontario Secondary School Diploma -
St. Mother Teresa Catholic Academy
06.2019
Skills
- Customer Relations
- Handle request for technical support
- System installations
- Proficient in Microsoft Excel, Google Sheets, Google Docs, Workspace, G-mail, Microsoft Outlook
- Problem-Solving
- Team work and collaboration
- Attention to Detail
- Adaptability and Flexibility
- Analytical thinking
- Data Analysis
- Reliable source of transportation
References
Available upon request
Affiliations
- Basketball
- Volleyball
- Computer
- Reading
Languages
English
Professional
Timeline
Customer Service Associate
Value Village
06.2023 - Current
Elections Registration Officer
Ontario Elections
09.2021 - 09.2021
Call Centre Agent
KGS Research
08.2020 - Current
Sales Representative
The Gap
09.2017 - 02.2018
Bachelor's degree - computer systems Technician
Seneca College
Ontario Secondary School Diploma -
St. Mother Teresa Catholic Academy
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