Jalen Gist
Brooklyn,NY
Overview
7
7
years of professional experience
Work History
Recreation Supervisor & Office Clerk
Packer Collegiate Institute
12.2023 - Current
- Develop, plan, organize, implement, and evaluate a variety of school services and recreation program; including special events
- Establish schedules and methods for providing recreation services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly
- Participate in the development of goals and objectives as well as policies and procedures; make recommendations for changes and improvements to existing standards, policies and procedures compliance with established policies and procedures
- Demonstrate good oral communication, organizational and leadership skills
Basketball Coach
Packer Collegiate Institute
12.2023 - Current
- Develop, plan, organize, implement, and evaluate a variety of school services and recreation program; including special events
- Establish schedules and methods for providing recreation services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly
- Participate in the development of goals and objectives as well as policies and procedures; make recommendations for changes and improvements to existing standards, policies and procedures compliance with established policies and procedures
- Demonstrate good oral communication, organizational and leadership skills
Retail Sales Associate
Verizon
05.2023 - Current
- Consistently open 25-30 new customer lines per month, surpassing the monthly quota of 22 by 15 to 36%
- Maintain a customer satisfaction score of 85% based on post-sale surveys
- Enhance customer plans by integrating perks like movie streaming, Apple Music, and unlimited data, achieving a 66.7% adoption rate, and increased home internet service sales to 10% of customers, boosting Verizon's home service market share
- Partner with internal team members to address emerging customer complaints and issues, proactively preventing escalations and ensuring high customer retention rates
General Merchandise Expert
Target Gateway
10.2020 - 05.2023
- Performed regular inventory audits to detect discrepancies and implemented corrective measures, leading to a 15% reduction in inventory shrinkage
- Built strong customer relationships by proactively deescalating needs and delivering personalized shopping experiences
- Executed pricing, presentation setups, and inventory accuracy processes as directed by the store leader across all departments
- Assisted in guest services by serving as backup cashier and promoted a culture of ethical conduct, safety, and compliance
Cashier
C-town Supermarket
01.2018 - 08.2019
- Responsible for scanning, itemizing, and packaging customer purchases, and administering return transactions as needed
- Provided seamless customer service interactions and effective communication with all customers and internal team members
Education
Bachelor of Science - Business Administration
St. Joseph's University
Brooklyn, NY05-2023
Skills
- Customer Service
- Stock Maintenance
- Merchandise Technology
- Teamwork and collaboration
- Data Entry
- Microsoft Office Suite
- MacOS
- CRM
Accomplishments
- Men's basketball Student Athlete
- Delta Omega Epsilon Honor Fraternity Member
- 2021 Dean's List Awardee
Timeline
Recreation Supervisor & Office Clerk
Packer Collegiate Institute
12.2023 - Current
Basketball Coach
Packer Collegiate Institute
12.2023 - Current
Retail Sales Associate
Verizon
05.2023 - Current
General Merchandise Expert
Target Gateway
10.2020 - 05.2023
Cashier
C-town Supermarket
01.2018 - 08.2019
Bachelor of Science - Business Administration
St. Joseph's University
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