Jaleh Sohbati
Burnaby
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Insurance Community Center
03.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Organized promotional events, increasing brand awareness and customer engagement.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
Sales Associate
Tara Market
05.2018 - 02.2021
- Ensuring that each product is properly placed on its shelf and labeled correctly.
- Maintained a clean and organized store environment and enhance the overall shopping experience for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided product recommendations based on customer needs, enhancing shopping satisfaction.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales through effective up-selling and cross-selling techniques.
Cashier
Clothing Store
03.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Psychology
Razi University
Iran, Kermanshah02.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Follow-up skills
- Team Development
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Insurance Community Center
03.2021 - 01.2024
Sales Associate
Tara Market
05.2018 - 02.2021
Cashier
Clothing Store
03.2017 - 04.2018
Bachelor of Arts - Psychology
Razi University
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