Summary
Overview
Work History
Education
Skills
Related Experiences
Timeline
Hi, I’m

JALEESA HUGGINS

Toronto ,ON

Summary

Reliable server/bartender with over 5 years experience. In addition, over 15 years in client services, in many different environments and working with a diverse clientele. Understands the standards of amazing customer service, efficiency, organization, multitasking and cleanliness. Works very will in a team setting as well as an individual and not afraid to ask for help or take initiative when necessary.

Overview

5
years of professional experience

Work History

The Riviera

Supervisor/ Lead Server
05.2020 - 11.2023

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in handling customer complaints, resolved issues, and suggested revisions to policies to meet changing needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Monitored workflow to improve employee time management and increase productivity,
  • Worked with and maintained POS ( TouchBistro ) system; implemented and updated the POS system to Clover this year
  • Comfortable working long hours on my feet; versatile worker; able to work in any situation necessary

Betty's

Server/ Bartender
09.2018 - 12.2022

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.

During these times, also worked for other establishments p/t and/or seasonal; Eulalie's Corner, The Pacific Junction, The Burren, Frisca and private events/gigs

Education

CARLTON UNIVERSITY
Ottawa, ON

Bachelor of Arts from Political Science

HUMBER COLLEGE
Etobicoke, ON

Diploma from Business Administration - Marketing

Skills

    • Smart Serve Certificate
    • Process Improvement
    • Inventory Control
    • Operations Management
    • Data Analytics
      • Hospitality Administration
      • Verbal and Written Communication
      • Customer Relationship Management
      • Cash Handling
      • POS Systems

Related Experiences

Legacy Private Trust - Trust Associate

Toronto ON - 04/2011 - 08/2018


  • Built and established relationships with clientele to improve future business opportunities.
  • Developed and maintained database of financial records for clients.
  • Advised clients on financial matters and recommended investments.
  • Produced financial statements and reports to comply with regulations.
  • Analyzed and interpreted financial data to inform business decisions.
  • Managed over 250 client accounts (Trust, Estates, Power of Attorney, Guardianships)
  • Conducted meetings with clients, investment/financial advisors and other third parties involved
  • Provided personal property management; as well as conducting Estate management


Other notable work experiences

August 2010 Event Assistant, Humber Student Federation

May 2008 Assistant Manager, Blue Notes'

July 2007 Manager, Garage Clothing


Timeline

Supervisor/ Lead Server

The Riviera
05.2020 - 11.2023

Server/ Bartender

Betty's
09.2018 - 12.2022

CARLTON UNIVERSITY

Bachelor of Arts from Political Science

HUMBER COLLEGE

Diploma from Business Administration - Marketing
JALEESA HUGGINS