Jaleena Lowery

• Health Services Specialist I with strong clinical and front-office experience in patient-focused care. Skilled in patient preparation, venipuncture, injections, specimen handling, EHR documentation, and insurance coordination. Recognized for maintaining a calm, professional presence, supporting positive patient experiences, and adhering to strict infection control and confidentiality standards.

Gained experience in orthopedic patient care, including rooming patients, obtaining medical histories and vital signs, and preparing exam rooms for joint exams, casting, splinting, and minor procedures. Assisted with injections, suture/staple removal, wound care, and brace/cast application while maintaining aseptic technique. Knowledgeable in patient education for pre- and post-treatment care and utilized EClinicalWorks for EHR.

• Experienced in team leadership and workflow management, with a proven ability to train staff on service standards and protocols. Skilled in delegating tasks, maintaining organized and efficient work environments, and ensuring compliance with health and safety regulations.