Ja’leah Durban-Mclean
Etobicoke
Summary
Experienced professional with team leadership and operational management. Adept at quickly mastering new skills, utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Carters Oshkosh
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Team Leader
Below The Belt
11.2023 - 01.2025
- Led a team of sales associates, ensuring high customer satisfaction, and that sales targets were met.
- Managed store opening and closing procedures, including cash handling.
- Assisted with inventory control and stock management.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Receptionist
Athlete's Care Sports Medicine Centres
05.2024 - 12.2024
- Answered calls, scheduled appointments, and handled patient inquiries.
- Managed patient intake and ensured a smooth patient flow in a busy clinic.
- Provided administrative support and maintained accurate records.
- Served visitors by greeting, welcoming, and directing them to appropriate personnel.
Supervisor
Carter's OshKosh
12.2022 - 11.2023
- Oversaw a team of sales associates, providing training and guidance to improve productivity.
- Ensured excellent customer service, and managed merchandise displays.
- Managed stock levels, processed inventory, organized workflow, target/goal setting, and monitoring KPIs.
Shift Manager
McDonald's
10.2019 - 12.2022
- Supervised daily operations, ensuring smooth service, and customer satisfaction.
- Trained and mentored new employees to improve performance and efficiency.
- Managed the cash register and professionally handled customer complaints.
- Maintained health and safety standards, and ensured food quality and cleanliness.
Education
High School Diploma -
St. Basil-the-Great College School
06-2020
Diploma - Behavioral Sciences
Seneca College of Applied Arts And Technology
King City, ON01-2026
Skills
- Cash handling
- Team supervision
- Communication
- Leadership
Certification
- Food Handler Certification
- First Aid & CPR/AED Level C
- Occupational Health and Safety Training
Timeline
Sales Associate
Carters Oshkosh
02.2025 - Current
Receptionist
Athlete's Care Sports Medicine Centres
05.2024 - 12.2024
Team Leader
Below The Belt
11.2023 - 01.2025
Supervisor
Carter's OshKosh
12.2022 - 11.2023
Shift Manager
McDonald's
10.2019 - 12.2022
High School Diploma -
St. Basil-the-Great College School
Diploma - Behavioral Sciences
Seneca College of Applied Arts And Technology
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