Elias Erkisa
CALGARY,Canada
Summary
Self-motivated professional with a proven track record in tailoring and customer service, specializing in fabric measurement, cutting, and superior communication. Experienced in enhancing customer satisfaction and wardrobe customization at Naivas Supermarket. Demonstrated leadership in inventory management and team training, driving efficiency and productivity improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TAILOR
self- employed
Nairobi, Kenya
01.2023 - 09.2024
- Utilized excellent communication skills to interact with customers regarding their needs and preferences.
- Displayed familiarity with fashion trends and current styles in order to make appropriate recommendations.
- Showed skill in creating patterns for custom-made clothing items.
- Maintained inventory of fabrics, trims, and notions necessary for garment construction.
- Provided advice to customers about fashion trends and suitable styles for their body type.
- Followed safety procedures when using sharp tools such as scissors and needles.
- Organized and maintained accessories and clothing in shooting area, enabling professionals to find items easily.
Shipping and Recieving
UCHUMI Super Market
Nairobi, Kenya
02.2021 - 09.2024
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Organized storage areas within the warehouse for easy access to products when needed.
- Trained new staff members in proper packing techniques for fragile items.
- Identified opportunities to prevent safety hazards and improve productivity.
Waitress
Habesha Restaurant
Nairobi, Kenya
01.2022 - 05.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean workstation by restocking supplies and wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and cleaned spaces to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
CUSTOMER SERVICE ASSISTANT
NAIVAS supermarket
Nairobi
01.2020 - 12.2022
- Greeted customers in a friendly manner and assisted with their inquiries.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Answered incoming calls and provided every customer with the highest level of professionalism and knowledgeable service.
- Engaged in customer conversation to understand needs, resolve issues, and answer product questions.
- Participated in training and other learning opportunities to expand knowledge of company and position.
Education
High School Diploma -
Kellem Wollega High School
Wollega, Ethiop01-1997
Diploma - High School Teaching
Jimma Teachers College
Jimma, Ethiopia01-1997
Skills
- Strong market knowledge
- Tailoring and accessorizing
- Fabric measurement and cutting
- Repairs and corrections
- Superior communication skills
- Self-motivated professional
Certification
Tailor
Affiliations
- I dedicated four years to volunteering at Nairobi Oromo Christian Church, assisting with various church-related responsibilities and initiatives.
References
References available upon request.
Timeline
TAILOR
self- employed
01.2023 - 09.2024
Waitress
Habesha Restaurant
01.2022 - 05.2023
Shipping and Recieving
UCHUMI Super Market
02.2021 - 09.2024
CUSTOMER SERVICE ASSISTANT
NAIVAS supermarket
01.2020 - 12.2022
Tailor
High School Diploma -
Kellem Wollega High School
Diploma - High School Teaching
Jimma Teachers College
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