Jalal Qadada
Cambridge
Summary
Accomplished Accounts Reconciliation Specialist with a proven track record at Bank Of Palestine, enhancing financial accuracy by streamlining reconciliation processes and implementing new software, leading to a 15% reduction in transaction processing time. Expert in advanced Excel and adept at fostering teamwork, I have significantly improved efficiency and accuracy across financial operations.
Overview
19
19
years of professional experience
Work History
Accounts Reconciliation Specialist
Bank Of Palestine
01.2020 - 12.2024
- Reduced financial discrepancies by consistently monitoring and resolving account variances.
- Developed custom reports for management review, highlighting significant findings from the reconciliation process.
- Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
- Assisted in periodic reviews of existing policies and procedures, suggesting updates as needed for optimal effectiveness.
- Provided training for new team members on department procedures, fostering a supportive work environment and promoting skills development.
- Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
- Collaborated with cross-functional teams to resolve complex account imbalances, ensuring accurate financial reporting.
- Enhanced reconciliation accuracy by streamlining processes and implementing automated tools.
- Assisted in the implementation of a new reconciliation software system, leading to increased productivity and reduced errors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Transfers Department Specialist
Bank Of Palestine
11.2006 - 12.2019
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Implemented training programs for new hires, ensuring consistent knowledge transfer and efficient integration into the department.
- Managed international and domestic transfers, processing 1,000+ transactions weekly with 100% compliance.
- Automated workflows, reducing transaction processing time by 15%.
- Prepared detailed financial reports for management, ensuring data integrity and accuracy.
MoneyGram Account Manager
Bank Of Palestine
11.2006 - 03.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Trained 20+ staff on MoneyGram policies and procedures.
- Monitored account activities to identify and mitigate risks.
- Managed revenue distribution across all bank branches, ensuring accurate and timely allocation.
- Conducted daily account reconciliations for MoneyGram transactions, maintaining 100% accuracy.
Customer Service Representative
Bank Of Palestine
01.2006 - 11.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed client requests, including depositing checks into accounts with accuracy and efficiency.
- Issued international and domestic transfers, ensuring compliance with banking regulations.
- Prepared and issued account statements upon client requests.
- Performed currency exchange transactions and credited amounts to client accounts.
- Responded to client inquiries and resolved issues, providing exceptional customer service.
Education
Bachelor of Science - Computer Engineering
6th October University
Giza, Egypt07-2005
Skills
- Bank reconciliation
- Transaction monitoring
- Accuracy and precision
- Accounts payable and receivable
- Advanced Excel
- Data reconciliation
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
- Microsoft office
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Accounts Reconciliation Specialist
Bank Of Palestine
01.2020 - 12.2024
Transfers Department Specialist
Bank Of Palestine
11.2006 - 12.2019
MoneyGram Account Manager
Bank Of Palestine
11.2006 - 03.2019
Customer Service Representative
Bank Of Palestine
01.2006 - 11.2006
Bachelor of Science - Computer Engineering
6th October University
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