Summary
Overview
Work History
Education
Skills
Languages
OTHER WORK EXPERIENCE
Timeline
Generic

Jakub Mroz

Toronto,ON

Summary

Dynamic and versatile music student with experience as a piano teacher, server and store clerk. Poised to contribute strong interpersonal skills and customer interaction abilities to a rewarding position in a customer service environment. Passionate about creating exceptional experiences, friendly and outgoing.

Overview

4
4
years of professional experience

Work History

Server

Maddison Pub
02.2022 - 11.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Tutor

Private Students
09.2021 - 05.2023
  • Provided one-on-one tutoring sessions, taught fundamental techniques of basic piano playing and music theory meeting specific needs of each student while promoting independent learning skills.
  • Developed student confidence through positive reinforcement strategies.
  • Monitored students progress and provided feedback and support.

Thrift Store Clerk

Goodwill Outlet
01.2020 - 01.2021
  • Participated in regular staff meetings to discuss workflow improvements and share best practices among team members.
  • Increased customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Assisted with the intake and sorting of donated items, ensuring high-quality merchandise was available for sale.
  • Handled customer complaints professionally, resolving issues promptly while maintaining positive brand perception.

Education

Bachelor of Arts - Music Education,

University of Toronto
Expected Gradiation
05.2025

Skills

  • Customer Service expertise in assisting customers with product selection, inquiries, and purchases
  • Strong Communication Skills to effectively convey musical concepts and provide constructive feedback
  • Sales Skills: Basic sales techniques such as upselling, cross-selling, and closing sales Good understanding of customer preferences and ability to guide them towards suitable products

Languages

Polish
Native or Bilingual

OTHER WORK EXPERIENCE

Additionally, demonstrated commitment and reliability, showed strong work ethic and compassion volunteering at a Food Bank in Mississauga. Volunteered consistently at an Animal Services Shelter, demonstrating a commitment to animal welfare and community service.

Timeline

Server

Maddison Pub
02.2022 - 11.2023

Tutor

Private Students
09.2021 - 05.2023

Thrift Store Clerk

Goodwill Outlet
01.2020 - 01.2021

Bachelor of Arts - Music Education,

University of Toronto

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Jakub Mroz