Jakub Gervais
Calgary,AB
Summary
As a second year nursing student actively pursuing my degree, I am seeking part-time opportunities that allow me to further develop my interpersonal skills, problem-solving abilities, and adaptability while managing my academic commitments. Eager to leverage my healthcare background and passion for helping others, I am committed to providing outstanding service and contributing to a positive customer experience and work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Visitor Engagement Team Lead
The Wilder Institute/Calgary Zoo
Calgary, AB
03.2021 - 06.2024
- Successfully led and supervised a team of 40 Wildlife Visitor Engagement Hosts, achieving positive customer feedback through fostering strong interpersonal skills and teamwork.
- Developed and implemented innovative strategies to enhance visitor engagement such as through the Wilder Moment program which over 1 Million visitors annually participate in.
- Created and conducted training programs for staff across organizational departments, optimizing onboarding time and ensuring compliance with company policies and regulations.
- Efficiently managed team performance, consistently meeting or exceeding targets by effectively delegating tasks, addressing issues promptly, and demonstrating strong organizational and time-management skills.
Gramsterdam Supervisor
Gramsterdam
Calgary, Alberta
05.2020 - 03.2021
- Played an integral role in the launch and establishment of a family-owned cannabis dispensary, taking charge of key operational tasks such as inventory management, pricing strategy, visual merchandising, and staff training.
- Combining cannabis regulatory compliance expertise and healthcare studies to offer a unique blend of leadership, patient care, and compliance knowledge.
Concessions Team Lead
The Wilder Institute/Calgary Zoo
Calgary, AB
03.2018 - 05.2020
- Led teams of 3-20 concessions staff members per shift, ensuring high customer satisfaction and smooth operations by adhering to food safety regulations across diverse locations with various food offerings and procedures.
- Trained new concessions staff in food handling, cash management, and customer service techniques, promoting a team environment focused on professionalism and enhancing guest satisfaction.
Education
Bachelor of Science - Nursing
Mount Royal University
Calgary, AB06-2026
Holistic Nutritional Consultant Diploma - Holistic Health
Canadian School of Natural Nutrition
Calgary, AB08-2019
Skills
- Customer Service Excellence: Maintains positive attitude, actively listens to customer needs, and fosters a team culture prioritizing guest satisfaction
- POS and Cash Handling Proficiency: Skilled in operating POS systems, managing cash transactions accurately, and adhering to financial procedures
- Technology Savviness: Competent in Microsoft 365, Google Workspace, and other platforms to streamline operations and enhance collaboration
- Leadership Experience: Proven success in managing teams, delegating tasks, and fostering a positive work environment
- Regulatory Compliance: Ensures adherence to industry standards, safety protocols, and legal regulations
- Communication and Teamwork: Excels in open communication, collaboration, and conflict resolution to create a cohesive team
- Adaptability: Thrives in fast-paced environments, adapts to new situations, and manages multiple priorities effectively
Certification
- High school diploma 2016
- KN95 Mask fit
- Standard First Aid Level C
Accomplishments
- Awarded the Rising Star Award (2021) from MRU in recognition of dedication to the Peer Learning Program as a Peer Learner and going above and beyond the expectations of the role
- Recognized as a White Hat Nominee (2019) for demonstrating exceptional contributions to the tourism and hospitality industry, highlighting dedication to promoting outstanding customer experiences, fostering community engagement, and enhancing the overall reputation of the city as a premier destination.
Timeline
Visitor Engagement Team Lead
The Wilder Institute/Calgary Zoo
03.2021 - 06.2024
Gramsterdam Supervisor
Gramsterdam
05.2020 - 03.2021
Concessions Team Lead
The Wilder Institute/Calgary Zoo
03.2018 - 05.2020
Bachelor of Science - Nursing
Mount Royal University
Holistic Nutritional Consultant Diploma - Holistic Health
Canadian School of Natural Nutrition
- High school diploma 2016
- KN95 Mask fit
- Standard First Aid Level C
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