Jakob Ribera
Grover Beach
Summary
Results-driven individual with experience in logistics and operations management. Skilled in optimizing workflows and ensuring compliance, while fostering positive relationships with customers and team members to drive service excellence.
Overview
6
6
years of professional experience
Work History
Delivery Vehicle Prep
Tesla
San Luis Obispo
08.2025 - Current
- Conducted vehicle inspections to maintain safety and compliance standards.
- Collaborated with team members to swiftly resolve delivery issues, enhancing overall service efficiency.
- Coordinated with customers before delivery to confirm timing, improving satisfaction and reducing delays.
- Cleaned vehicles using pressure washers and specialized cleaning products.
- Conducted vehicle demonstrations highlighting features and benefits to potential buyers.
- Processed customer paperwork efficiently, ensuring compliance with dealership policies.
- Cross-sold products and services, contributing to a more comprehensive customer experience.
Genius
BMW Of San Luis Obispo
San Luis Obispo
08.2022 - 08.2025
- Supervised daily operations, enhancing workflow and team coordination.
- Organized vehicle inventory for streamlined access and management.
- Educated customers on product features and benefits for informed decisions.
- Cultivated positive customer relationships through friendly interactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Owner
Glossier Detailing
Paso Robles
01.2020 - 01.2024
- Managed daily operations of a mobile auto detailing business.
- Oversaw scheduling and logistics for customer appointments and services.
- Ensured quality control of detailing services and customer satisfaction.
- Maintained equipment and inventory for detailing supplies and products.
Sales Associate
Kelly Moore Paints
Paso Robles
02.2022 - 08.2022
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance store presentation and elevate customer experience.
- Navigated delivery routes to ensure on-time package arrivals, enhancing customer satisfaction.
- Loaded and unloaded packages while following safety and handling procedures.
Education
High School Diploma -
Paso Robles Highscool
Paso Robles06-2021
Skills
- Logistics coordination
- Inventory management
- Product knowledge
- Customer service
- Problem solving
- Multitasking
- Teamwork and collaboration
- Communication
Timeline
Delivery Vehicle Prep
Tesla
08.2025 - Current
Genius
BMW Of San Luis Obispo
08.2022 - 08.2025
Sales Associate
Kelly Moore Paints
02.2022 - 08.2022
Owner
Glossier Detailing
01.2020 - 01.2024
High School Diploma -
Paso Robles Highscool