Jakob Perez
Oxnard,CA
Summary
Dynamic customer service professional with a positive attitude and proven success at Toppers Pizza Place. Expert in resolving complex issues and enhancing customer satisfaction through efficient service. Skilled in cash handling and sanitation, consistently delivering fast, accurate results while maintaining a welcoming environment. Committed to exceeding client expectations and fostering loyalty.
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Toppers Pizza Place
11.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier/Smoothie Maker
Blenders In The Grass
09.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Hueneme High School
Port Hueneme, CA06-2023
Skills
- Positive attitude and enthusiasm
- Sanitation proficiency
- Fast and efficient service worker
- Customer service
- Safe food handling
- Customer response
Timeline
Call Center Representative
Toppers Pizza Place
11.2023 - Current
Cashier/Smoothie Maker
Blenders In The Grass
09.2022 - 07.2023
High School Diploma -
Hueneme High School
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