Jakob Casey
Ottawa,ON
Summary
Proven track record in enhancing customer satisfaction and safety, demonstrated through roles such as snow shoveling and taking on roles as a Event Assistant at CHEO Hospital. Excelled in time management and customer service, achieving increased client retention along with repeat business. Skillfully managed customers and coordinated tasks, ensuring efficient and effective service and operational efficiency.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Snow Shoveler
Self Employed
11.2023 - Current
- Completed snow removal tasks within an hour after snowfall, ensuring accessibility during winter months.
- Maintained clean and safe environments for 3 clients by regularly salting icy areas.
- Improved safety for residents and visitors by effectively removing ice and snow around properties.
- Utilized equipment properly to ensure safety and control of all equipment was occurring at all times.
- Enhanced customer satisfaction by promptly clearing snow from walkways and driveways.
- Increased client retention through exceptional service, resulting in repeat business and referrals.
- Coordinated schedules with 3 clients to ensure promptness and convenience, fostering positive relationships with customers.
Event Assistant
CHEO Hospital
06.2024 - 06.2024
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional customer service to 250 attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Greeted and directed incoming guests at private events and explained seating arrangements to keep tables organized.
- Managed 3 minigames & kids events ensuring equipment is used properly along with ensuring the safety of attendees, participants, and staff.
Education
Some College (No Degree) - Health Sciences
Algonquin College
Ottawa, ON 09.2024 - 05.2025
High School Diploma -
Gloucester High School
Gloucester, ON06.2024
Skills
- Physical Strength
- Punctuality
- Safety awareness
- Strong Organization
- Customer Service
- Work Ethic and Integrity
Languages
English
Native or Bilingual
French
Limited Working
Accomplishments
Emily Carr Middle School - Grade 7 Citizenship Award
Emily Carr Middle School - Grade 8 Citizenship Award
Timeline
Some College (No Degree) - Health Sciences
Algonquin College
09.2024 - 05.2025
Event Assistant
CHEO Hospital
06.2024 - 06.2024
Snow Shoveler
Self Employed
11.2023 - Current
High School Diploma -
Gloucester High School
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