Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Jakob Armstrong

Airdrie

Summary

Dynamic Sales Associate with a proven track record at The Water Store, excelling in customer service and problem-solving. Enhanced customer loyalty through empathetic complaint resolution and informed product recommendations. Reliable and goal-oriented, I effectively managed inventory and transactions, contributing to a welcoming shopping environment and increased customer satisfaction.

Overview

2
2
years of professional experience

Work History

Coaching Assistant

Jesters Lacrosse
07.2023 - Current
  • Mentored younger, less experienced athletes by providing guidance, encouragement, and advice, navigating challenges inherent in competitive sports.
  • Promoted good sportsmanship with competing teams on and off the field.
  • I wanted to let you know that I helped ensure timely communication with parents regarding player progress, upcoming events, and any concerns or issues that arose during the season.
  • Developed and implemented training drills to improve team cohesiveness and performance.

Sales Associate

The Water Store
04.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

St. Martin De Porres
Airdrie, AB
06-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Inventory tracking
  • Positive and professional
  • Stocking and receiving
  • Goal oriented

Accomplishments

  • Team Alberta Field Lacrosse in 2024 and 2025
  • Jr. Roughnecks lacrosse in 2024
  • Honor roll in 2023 and 2024


Timeline

Coaching Assistant

Jesters Lacrosse
07.2023 - Current

Sales Associate

The Water Store
04.2023 - Current

High School Diploma -

St. Martin De Porres

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Jakob Armstrong