Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jakleen Zayya

Etobicoke,ON

Summary

Proven sales leader with a track record of exceeding targets at Best For Bride through expert product knowledge and persuasive sales strategies. Skilled in building rapport and coaching teams to enhance performance, increasing customer loyalty and satisfaction. Demonstrates strong brand awareness and customer service experience, ensuring high-quality client relationships. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Sales Advisor

Best For Bride
04.2022 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Responded to in-person and telephone requests for information about company offerings.
  • Demonstrated features, answered questions and offered solutions.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.

Shift Leader

CT Bakery
08.2017 - Current
  • adhereTrained new employees and delegated daily tasks and responsibilities.
  • I have maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.

Shift Lead

Bimbo Canadian Bread
07.2015 - 06.2017
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.

Customer Service Representative

Italian Home Bakary
03.2012 - 06.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

George Brown College
Toronto, ON
04.2023

Skills

    Sales experience

    Customer service experience

    Brand Awareness

    Building rapport

    Sales Strategies

    Coaching and Mentoring

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Sales Advisor

Best For Bride
04.2022 - Current

Shift Leader

CT Bakery
08.2017 - Current

Shift Lead

Bimbo Canadian Bread
07.2015 - 06.2017

Customer Service Representative

Italian Home Bakary
03.2012 - 06.2015

High School Diploma -

George Brown College

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Jakleen Zayya