Jakim Perry
Brampton,ON
Summary
Detail-oriented IT Professional with 2+ years of experience in Windows Server management, including Active Directory and Group Policy configuration. Proficient in capturing and deploying images, troubleshooting workstations, and applying networking principles such as TCP/IP, switching, and routing. Recognized for delivering exceptional customer service in fast-paced environments while utilizing strong analytical and problem-solving skills.
Overview
1
1
year of professional experience
Work History
IT Helpdesk Analyst
Mother Parkers tea & coffee
01.2024 - 01.2025
- Streamlined computer installation for desktops and laptops running Windows 10.
- Utilized disk imaging software for efficient deployment of computer images.
- Upgraded Windows applications based on internal customer requirements and needs.
- Logged and escalated unresolved issues to appropriate support teams.
- Facilitated user support tasks including account management and password resets.
- Managed permissions, group memberships, and MFA enrollment requests effectively.
IT Support Analyst
Martin Brower
01.2024 - 01.2024
- Resolved technical issues for account setup and network configuration across Canada.
- Delivered first-level support to employees via various communication channels.
- Ensured IT systems functioned effectively post-troubleshooting with client follow-ups.
- Logged and escalated unresolved issues to appropriate internal support teams.
- Facilitated server infrastructure decommissioning and re-deployment during office relocation.
- Conducted training sessions for new employees on IT tools and security practices.
Education
Advanced Diploma - Internet Communication Technology
Sheridan College
Oakville, Ontario12-2025
Junior IT Analyst Program - undefined
NPower Canada
Toronto, Ontario01.2021
Google IT Professional Certification - undefined
Google
Brampton, Ontario01.2021
Skills
- Software installation, configuration, and support
- Hardware troubleshooting (desktops, laptops, servers, peripherals)
- Windows 10/11, macOS, Linux (basic administration)
- Active Directory
- Office 365 administration (Exchange, Teams, SharePoint)
- Network fundamentals (TCP/IP, DHCP, DNS, VLANs)
- VPN configuration and troubleshooting
- Remote support tools (TeamViewer, AnyDesk, RDP)
- Ticketing/ITSM systems (ServiceNow, Jira, SolarWinds)
- Imaging & deployment (SCCM, Intune, MDT)
- Printer and peripheral troubleshooting
- Backup and recovery basics
- Server handling (shutdown, transport, rack/stack, cable management)
- Microsoft Office 365 Suite (Word, PowerPoint, and Excel)
Timeline
IT Helpdesk Analyst
Mother Parkers tea & coffee
01.2024 - 01.2025
IT Support Analyst
Martin Brower
01.2024 - 01.2024
Junior IT Analyst Program - undefined
NPower Canada
Google IT Professional Certification - undefined
Google
Advanced Diploma - Internet Communication Technology
Sheridan College