JAKIM AZZAN
Toronto
Summary
A skilled aviation professional with extensive experience in airport operations control, flight scheduling, and irregular operations management. Proven ability to monitor and coordinate real-time airport activities, ensuring regulatory compliance, safety, and operational efficiency. Expertise in contingency planning, and interdepartmental coordination to optimize airport performance. Strong background in airline operations, ground handling, and emergency response, with a commitment to enhancing passenger experience. Holding Commercial Pilot Licenses, I bring a comprehensive understanding of aviation operations from both an airline and airport perspective.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Control Specialist - Passenger Movement Specialist
Sunwing Airlines | WestJet
01.2023 - Current
- Monitored day-of flight schedule and make proactive decisions to maintain the integrity of the flight schedules
- Evaluated schedule outcomes and contingencies in Sunwing's flight schedule and propose actions to improve on time performance (OTP)
- Monitored passenger welfare, tarmac delays and passenger convenience relating to connecting passengers and special services
- Coordinated operational activities across the Sunwing global network (catering, ground handling, passenger handling, etc.)
- Assisted in developing operational policies and procedures to improve processes
- Monitored, identified and responded to all irregular operations (IROPs) that impact passenger experience
- Developed and assisted with contingency and recovery planning during irregular operations (IROPs) events by communicating the plan of action to all departments/providers involved in a timely and effective fashion
- Communicated passenger-specific IROP impacts and coordinated passenger recovery before and during an IROP to our Airport teams
- Developed and implemented passenger accommodation plans in conjunction with the other teams in the Operations Control Center, Tour Operations and Airports
Operations Controls Centre - Duty Officer
Latitude Air Ambulance
06.2022 - 12.2022
- Created itineraries and schedules; managing air ambulance transfers
- Provided Flight following
- Dispatched flight crews
- Arranged ground ambulance, fueling, Customs, aircraft handling, crew hotel rooms, commercial flight booking, taxi and limousine services in conjunction with air ambulance transfers
- Created and maintained professional working relationships with external parties in the best interests of the company
- Provided oversight of daily operations ensuring compliance with internal procedures and safety protocols
- Facilitated interdepartmental meetings as needed to promote collaboration among team
Environmental Project Team Leader - Summer Internship
World Wildlife Fund
06.2019 - 10.2019
- Strategized, developed, and managed planning processes to devise climate mitigation policies for reduction in deforestation
- Worked with communities and the WWF to promote sustainable farming outlined by the United Nations
- Designed a campaign to protect rainforest ecosystems by promoting safe coffee planting with the WWF
- Delivered lectures and awareness activities to environmental teachers and students
Intern, Airport Operations - Summer Internship
Hamilton International Airport (YHM)
05.2018 - 09.2018
- Amended past YHM AVOP, Airport Traffic Directives and initiated a new online AVOP exam
- Conducted research and amended past environmental and wildlife plans
- Gathered and analyzed data for future capital projects on terminal, apron and runway development
- Assisted in with the launch of SWOOP
- Inspected runway and taxiway surfaces
Airport Operations Duty Manager - Summer Internship
Grantley Adams International Airport
01.2017 - 12.2017
- Performed airport duties keeping safety, efficiency and a secured operation as the paramount objectives
- Assisted the Operations Manager and Duty Managers with tasks
- Inspected Air and Landside Passenger Terminal Facilities to ensure a clean and professional airport facility
- Responded to health & safety incidents whether minor or life threatening
- Responded to complaints from staff, Airlines and passengers
- Maintained a good standing relations with clients and airport authorities
Education
BA - Commercial Aviation Management, Geography with Flight
UNIVERSITY OF WESTERN ONTARIO
LONDON, ONTARIOCommercial Pilot - Multi-Engine & IFR Rating License Program
DIAMOND FLIGHT CENTRE
LONDON, ONTARIOBSc - Aviation Management with Flight - Minor in Unmanned Aerial Systems
FLORIDA INSTITUTE OF TECHNOLOGY
MELBOURNE, FLORIDASkills
- Team Leadership
- Task delegation
- Adaptability and flexibility
- Attention to detail
- Influencing skills
- Organizational skills
- Critical thinking
Awards
2023 GTAA The Propeller Project Recipient
2019 & 2020 Urban Pilots' Network Scholarship Recipient
Certification
- Private Pilot License (FAA & Transport Canada)
- Instrument Rating (FAA & Transport Canada)
- Commercial Pilots License (FAA & Transport Canada)
- Transport Canada Radio Operators Certificate
Affiliations Activities
- Women in Aviation UWO Chapter, Vice President, London, Ontario, Canada
- Caribbean Student Organisation, Social Representative, London, Ontario, Canada
- Caribbean Association, Planning and Development, Melbourne, Florida, USA
- UNICEF, Melbourne, Florida, USA
- Light Aeroplane Club, Bridgetown, Barbados, West Indies
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Control Specialist - Passenger Movement Specialist
Sunwing Airlines | WestJet
01.2023 - Current
Operations Controls Centre - Duty Officer
Latitude Air Ambulance
06.2022 - 12.2022
Environmental Project Team Leader - Summer Internship
World Wildlife Fund
06.2019 - 10.2019
Intern, Airport Operations - Summer Internship
Hamilton International Airport (YHM)
05.2018 - 09.2018
Airport Operations Duty Manager - Summer Internship
Grantley Adams International Airport
01.2017 - 12.2017
Commercial Pilot - Multi-Engine & IFR Rating License Program
DIAMOND FLIGHT CENTRE
BSc - Aviation Management with Flight - Minor in Unmanned Aerial Systems
FLORIDA INSTITUTE OF TECHNOLOGY
BA - Commercial Aviation Management, Geography with Flight
UNIVERSITY OF WESTERN ONTARIO
Similar Profiles
Marla BondyMarla Bondy
Flight Attendant / Cabin Safety Manager at Sunwing AirlinesFlight Attendant / Cabin Safety Manager at Sunwing Airlines
Kimberley MorrisseyKimberley Morrissey
Flight Attendant at Sunwing AirlinesFlight Attendant at Sunwing Airlines
Saako NakanoSaako Nakano
Crew Travel Coordinator at Sunwing AirlinesCrew Travel Coordinator at Sunwing Airlines