Jakee Myra Carbonilla
Los Angeles
Summary
Seeking an Executive Assistant position at Aids Healthcare Foundation utilizing sharp knowledge of general office procedures to ensure smooth office operations while satisfying all stakeholders. Strong aptitude for organization and efficiency, qualities that lend themselves to an Administrative Assistant position. And also to be part of a company that indulges professional growth which provide challenging and rewarding career while allowing me to utilize my strength and skills.
Overview
8
8
years of professional experience
Work History
Dispatcher
Aids Healthcare Foundation
03.2018 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Front Desk Associate
Massage Envy
06.2017 - 03.2018
- Promptly managed complaints and concerns of customers with positive attitude and rectified issues to patron satisfaction.
- Greeted, registered and assigned rooms to guests.
- Answered the phone and emails to make reservations and take guest information.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Fielded customer complaints and rectified issues.
- Contacted customers and guests to confirm reservations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Bachelor of Science - Nursing
Glendale Community College
Glendale, CAHigh School Diploma -
Our Lady of Perpetual Succor College
2011
Skills
- Administrative skills
- Listening skills
- Effective planning
- Detail-oriented
- Proper phone etiquette
- Customer service-oriented
- Microsoft Office, Powerpoint, Excel and Outlook proficiency
- Strong abilities in multi-tasking
- Able to excel in a team environment
- Always punctual
- Social media presence and computer savvy
- Effective organizational skills
- Can work without supervision
- Worked and interact with various personalities
- Customer service
- Data entry
- Decision-making
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Customer relations
Timeline
Dispatcher
Aids Healthcare Foundation
03.2018 - Current
Front Desk Associate
Massage Envy
06.2017 - 03.2018
High School Diploma -
Our Lady of Perpetual Succor College
Bachelor of Science - Nursing
Glendale Community College
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