Summary
Overview
Work History
Education
Skills
Timeline
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Jake Wilson

Burbank

Summary

Dynamic professional with a proven track record at the University of Texas at Austin, excelling in writing, editing, and content creation. Skilled in VIP guest services and customer relations, consistently enhancing client satisfaction. Expertise in CPR and adept at adapting to diverse platforms, showcasing exceptional communication and organizational skills even under high stress circumstances.

Overview

5
5
years of professional experience

Work History

Writer and Editor

University Of Texas At Austin
10.2023 - Current
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Interviewed individuals by phone, video chat and in-person to hire staff.
  • Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Wrote succinct, clear, comedic news scripts under tight deadlines.
  • Generated ideas for new content series or formats based on audience interests.

Guest Services

Moody Center ATX
08.2022 - 01.2025
  • Ensured seamless communication between pit staff and other departments, facilitating a coordinated approach to guest services throughout the property.
  • Operated and trained staff on using ticketing machines.
  • Operated and trained staff on specialty elevators.
  • Participated in regular training sessions, staying up-to-date on industry trends and best practices for guest services.
  • Ensured clients'' comfort providing guest services, including preparation clean sleeping quarters and provision of personal amenities.
  • Coordinated VIP guest services including transportation arrangements or special accommodations requests.
  • Provided support during special events, assisting with setup, teardown, and guest services as needed.

Lifeguard

Rec Sports
12.2021 - 01.2025
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Responded to emergency situations in a timely, efficient manner.

Delivery Driver

Hin's Garden
08.2020 - 08.2021
  • Delivered meals to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Lifeguard

Lifetime Fitness Center
07.2020 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Education

Bachelor of Arts - Writing And Acting

University of Texas At Austin
Austin, TX
05-2025

High School Diploma -

Atascocita Highschool
Humble, TX
05-2021

Skills

  • VIP guest services
  • Guest services expertise
  • Customer Relations
  • CPR certified
  • Writing and editing
  • Content creation

Timeline

Writer and Editor

University Of Texas At Austin
10.2023 - Current

Guest Services

Moody Center ATX
08.2022 - 01.2025

Lifeguard

Rec Sports
12.2021 - 01.2025

Delivery Driver

Hin's Garden
08.2020 - 08.2021

Lifeguard

Lifetime Fitness Center
07.2020 - 08.2021

Bachelor of Arts - Writing And Acting

University of Texas At Austin

High School Diploma -

Atascocita Highschool
Jake Wilson