Jake Smith
Morro Bay
Summary
Dynamic and driven individual with vast experience in customer service and the food and beverage industry. Looking to become a valuable asset to your company. Relocating to back to Scottsdale, AZ.
Overview
9
9
years of professional experience
Work History
Assistant Golf Professional
Morro Bay Golf Course
08.2024 - Current
- Managing a golf shop at a public golf course with 100k + rounds a year.
- Asked to do inventory management, employee training, and maintaining relationships with 'regular' players is key to the golf courses success.
- Using experience from private and semi-private golf clubs to this public course turned the course into a well run facility in a short amount of time.
- Updating inventory pricing and presentation has elevated the golf shop to make more money annually.
Bartender
Galley Seafood Grill and Bar
08.2024 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors in a popular busy restaurant.
- Served high customer volumes throughout every day and especially during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory for managers future orders.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Player Services Attendant
The Boulders Resort
06.2023 - 07.2024
- Delivered attentive assistance to guests and members throughout the entirety of the 36-hole golf facility, ensuring all their needs are met promptly and courteously
- Maintained accurate records and interacts with an average of 400 members and guests per day
- Collaborated with the food and beverage department to ensure successful events and day to day operations
- Resolved customer concerns and complaints promptly and effectively, maintaining high levels of customer satisfaction and loyalty
- Exemplified leadership qualities and takes initiative to guide others, despite not holding a formal leadership position
Clubhouse Supervisor
Desert Mountain Club
08.2020 - 05.2023
- Oversaw operations at a 600 person capacity clubhouse within an 8,000 acre property containing seven golf courses and six clubhouses
- Coordinated with the five other clubhouse supervisors to ensure seamless and successful operations throughout all facilities
- Managed a cross operational team of over 50 employees serving two of the seven golf courses prioritizing member satisfaction
- Successfully executed member events and dinners including weddings, concerts, wine dinners, and a diverse array of dining experiences accommodating up to 500+ guests
- Maintained open and clear communication through all departments including Concierge, Engineering, Catering and Events, Setup, and Hospitality teams
- Cultivated and enhanced relationships with golf and tournament staff as well as retail during the coordination of large scale tournaments ranging from 300-600 players
- Created and implemented training manuals and standard operating procedures for beverage cart, locker room, and valet staff to ensure efficient operations
Sales Representative
Horn Brothers Roofing
03.2016 - 07.2020
- Strategically managed leads and referrals to enhance client acquisition and customer satisfaction
- Utilized exceptional organizational, time management, and prioritizational skills during major hail storms in 2017 and 2018 resulting in the successful sale of $2 million in sales in that time period
- Proficiently managed client information, documents, and contracts using Acculynx ensuring easy access to vital details including customer contact information, documentation, and images
- Played a pivotal role in the successful implementation of the new operating system (referenced above) leveraging external sales connections to enhance the companies website and improve SEO presence
- Directed projects from inception through fruition with a strong attention to detail, ensuring seamless execution, and client satisfaction
Education
BA - Communication Studies
Colorado State University
Fort Collins, CO05.2012
AA - Business
Cerro Coso Community College
Ridgecrest, CA05.2009
Skills
- Sales and marketing
- Name recognition
- Conflict resolution
- Active listening
- Multi-tasking
- Adaptability and flexibility
- Task prioritization
Accomplishments
- 01/01/16, Owner / Operator for Franchise of BizCard Xpress. Owned and operated two successful retail print marketing stores generating $500,000 in sales annually each year.
- 01/01/19, $1 Million in Sales Generated in 2018. Fastest tenured sales representative to reach $1 million in sales in a single year.
- 06/01/22, 2022 U.S. Open Golf Tournament. Provided comprehensive and direct support to players and caddies during tournament week. Assisted with locker room management including packages, dry cleaning, shoe maintenance, and catering to food and beverage requirements throughout the week.
- 10/01/22, Food & Beverage Management. Achieved a Certificate of Completion from the Club Management Association of America for the Food & Beverage Management course.
Relocation
Morro Bay, California, 08/01/24
Timeline
Assistant Golf Professional
Morro Bay Golf Course
08.2024 - Current
Bartender
Galley Seafood Grill and Bar
08.2024 - Current
Player Services Attendant
The Boulders Resort
06.2023 - 07.2024
Clubhouse Supervisor
Desert Mountain Club
08.2020 - 05.2023
Sales Representative
Horn Brothers Roofing
03.2016 - 07.2020
AA - Business
Cerro Coso Community College
BA - Communication Studies
Colorado State University
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