Jake-Ryan Mueller-Reynolds
Dixon
Summary
Detail-oriented Service Technician with proven history of testing and evaluating low voltage systems to offer quality resolutions. Always striving to complete repairs efficiently and maintain accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Installer/Service Technician
3D Technology Services Inc.
02.2023 - Current
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
Building Maintenance II
City of Fairfield
04.2022 - 11.2022
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
Low Voltage Systems Technician
San Juan Unified School District
01.2018 - 04.2022
- Installed and wired system devices using standard product setup and electrical knowledge.
- Enforced safe job site and maintained compliance with District and OSHA safety policy.
- Used multimeters for volt and OHM readings and circuit analysis.
- Submitted daily paperwork to record completed jobs and related information.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
Installer/Service Technician
Safe Side Security
06.2017 - 01.2018
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
Sales/Installer/Service Technician
Alpha Alarm & Audio Inc.
01.2014 - 03.2017
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Calculated materials and time needed for each job.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Service Technician
BCS Communications Inc.
05.2009 - 01.2014
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Installed access controls and video surveillance systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
Education
High School Diploma -
Travis Education Center
01.2011
Skills
- Attention to Detail
- Customer Satisfaction
- Following Safety Practices
- Positive Attitude
- Documentation
- Proactive & Intuitive Thinking
- Time Management
- Professionalism
- Communication
- Cleanliness
Knowledgebase
- Commercial Fire Detection Systems (Silent Knight, EST, Fire-Lite)
- Commercial Access Control Systems (Genetech, Keyscan, Door King)
- Residential and Commercial CCTV Systems (AXIS, Genetech, Pelco, Exacqvision, Milestone)
- Residential and Commercial Burglary Alarm Systems (Honeywell, DSC, DMP)
- Commercial Data Cabling
- Software/Hardware of Windows-based PC
- Sales and Systems Design
- Microsoft 365 Essentials (Outlook/OneNote/OneDrive/Teams)
Certification
- Genetech | Synergis
- Genetech | Omnicast
- Exacqvision
- Kirsch Identiv /Velocity
Timeline
Installer/Service Technician
3D Technology Services Inc.
02.2023 - Current
Building Maintenance II
City of Fairfield
04.2022 - 11.2022
Low Voltage Systems Technician
San Juan Unified School District
01.2018 - 04.2022
Installer/Service Technician
Safe Side Security
06.2017 - 01.2018
Sales/Installer/Service Technician
Alpha Alarm & Audio Inc.
01.2014 - 03.2017
Service Technician
BCS Communications Inc.
05.2009 - 01.2014
High School Diploma -
Travis Education Center
- Genetech | Synergis
- Genetech | Omnicast
- Exacqvision
- Kirsch Identiv /Velocity
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