Jake Ratcliffe
Rocklin
Summary
Loyal and dedicated and at Lazy Dog Restaurant & Bar, excelling in customer service and team collaboration. Recognized for efficiently managing high-volume dining environments while maintaining a calm demeanor. Proven ability to train staff and enhance guest satisfaction through effective communication and a passion for hospitality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Has shown capability of working effectively and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Server
Lazy Dog Restaurant & Bar
Roseville
11.2024 - Current
- Provided exceptional customer service to enhance dining experience.
- Took orders accurately and communicated with kitchen staff efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash and processed payments using point-of-sale systems effectively.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Prepared tables for service, including setting utensils and condiments properly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Food Runner/Takeout & Shift Lead
Lazy Dog Restaurant & Bar
Roseville
07.2023 - 01.2025
- Delivered food promptly to tables while ensuring accuracy of orders.
- Communicated effectively with kitchen staff to coordinate order timing.
- Monitored guest needs and responded promptly to requests for service.
- Supported team members during busy shifts by prioritizing tasks efficiently.
- Maintained knowledge of menu items to answer guest questions accurately.
- Followed health and safety guidelines while handling food and beverages.
- Ensured that all orders were correct before leaving the kitchen area.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Assisted in training new staff members on restaurant operations and procedures.
Host
Lazy Dog Restaurant & Bar
San Mateo
06.2022 - 05.2023
- Greeted and seated guests promptly and politely.
- Managed reservation system for efficient table assignments.
- Assisted servers by communicating guest needs effectively.
- Handled guest inquiries and resolved minor issues swiftly.
- Collaborated with team members to enhance customer experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided excellent customer service by anticipating customer needs.
Education
Some College (No Degree) - Fire Science
College of San Mateo
San Mateo, CASome College (No Degree) - Fire Science
Sierra College
Rocklin, CASkills
- Experience with Customer Service
- Reliable
- "Coachable"
- Hardworking
- Enthusiastic & Passionate
- Team Player
- Calm & Relaxed
- Efficient
Languages
English
Full Professional
Timeline
Server
Lazy Dog Restaurant & Bar
11.2024 - Current
Food Runner/Takeout & Shift Lead
Lazy Dog Restaurant & Bar
07.2023 - 01.2025
Host
Lazy Dog Restaurant & Bar
06.2022 - 05.2023
Some College (No Degree) - Fire Science
College of San Mateo
Some College (No Degree) - Fire Science
Sierra College
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