Jake Porter
Mississauga,ON
Summary
Dedicated and impassioned Human Rights Advocate with a proven track record of championing social justice causes. Committed to advancing the rights and dignity of all individuals, particularly marginalized and vulnerable populations. Skilled in advocacy, research, and policy analysis, with a deep understanding of international human rights frameworks. Adept at fostering collaboration among diverse stakeholders to effect positive change. Excellent communication and public speaking abilities to raise awareness and mobilize support for human rights initiatives. Passionate about leveraging my expertise and energy to create a more just and equitable world for everyone.
Overview
6
6
years of professional experience
Work History
Harbour Labourer
Town of the Blue Mountains
05.2022 - 10.2023
- Provided excellent customer service and efficiently assisted with operational and maintenance duties for Harbour facility
- Understood requirements of boaters, ensuring satisfaction by providing the best possible services
- Assisted with the operations and maintenance of Harbour facilities, including buildings, docks, equipment, and cleaning washrooms
- Responsible for overall operations, including assisting docking vessels, securing vessels to docks, aiding vessels in departure, fueling vessels, and using the pump-out system to discharge waste.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Agent
ContactPoint360/AWR
01.2021 - 06.2021
- Responded to customer demands related to sewage, electricity, air conditioning, and water issues
- Liaised with contractors to address infrastructure issues
- Handled customer complaints and escalation issues
- Responsible for upselling programs
- Gained CRM knowledge.
Store Assistant
TAPS
10.2019 - 02.2020
- Responded to customer demands, including assisting with inventory and customer deliveries
- Performed receptionist duties, answering phone calls, and handling in-store customer requests
- Unpacked merchandise, shelved items, and assisted in pricing merchandise for displays.
Marina Attendant
Southwinds Marine
07.2019 - 10.2019
- Improved the outward appearance of the shop and enhanced customer appeal
- Developed the ability to work in physically demanding conditions, such as heat, rain, and wind.
Landscaper
Blue Surf
07.2017 - 08.2018
- Enhanced the aesthetic appeal of the shop by significantly improving its outward appearance
- Thrived in physically demanding conditions, demonstrating resilience and adaptability in various weather conditions, including heat, rain, and wind
- Collaborated effectively with the team to achieve landscaping goals and elevate the overall ambiance of the environment.
Education
International Development (Undergrad studies in progress) -
University of Guelph
Guelph, ON04.2027
Certificate in General Arts And Science -
Conestoga College
Kitchener, ON04.2022
Skills
- Conflict resolution skills
- Meeting facilitation
- Building rapport
- Verbal Communication
- Deductive Reasoning
- Advocate
- Investigation techniques
- Disability Inclusion
- Access to Justice
- Human Rights Knowledge
- Deadline Adherence
Volunteer Experience
- Aquarium Handler, 01/01/17, 03/01/17, Responsible for feeding fish in approximately 40 fish tanks and maintaining the tanks. Successfully maintained a strong live fish stock.
- Open House Volunteer, 10/01/18, Volunteered at a Grade 8 open house. Greeted people inquiring about the "Hospitality" program. Communicated with people in a friendly manner.
Languages
English
Native or Bilingual
Timeline
Harbour Labourer
Town of the Blue Mountains
05.2022 - 10.2023
Customer Service Agent
ContactPoint360/AWR
01.2021 - 06.2021
Store Assistant
TAPS
10.2019 - 02.2020
Marina Attendant
Southwinds Marine
07.2019 - 10.2019
Landscaper
Blue Surf
07.2017 - 08.2018
International Development (Undergrad studies in progress) -
University of Guelph
Certificate in General Arts And Science -
Conestoga College
Similar Profiles
KALAIN NELSONKALAIN NELSON
Accounting Clerk at Town of The Blue MountainsAccounting Clerk at Town of The Blue Mountains
Ruby WetsteynRuby Wetsteyn
Registered Midwife at Nepean Blue Mountains Local Health DistrictRegistered Midwife at Nepean Blue Mountains Local Health District
Kristy-Leigh O'BrienKristy-Leigh O'Brien
Housekeeping Room Attendant at Lilianfels Blue Mountains Resort & SpaHousekeeping Room Attendant at Lilianfels Blue Mountains Resort & Spa