Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jake Martinez

Whittier

Summary

Tech-savvy IT professional with 2+ years of experience in technical support, troubleshooting, and resolving hardware/software issues.
Expertise in customer service, training, and proactive IT systems management using RMM tools.
Holds CompTIA A+ and Security+ certifications.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Technician

Methodology IT
09.2022 - Current
  • Managed user accounts, groups, GPOs, and permissions in Active Directory, including troubleshooting lockouts and access issues.
  • Administered Azure AD / Entra ID, creating conditional access policies and maintaining hybrid identity sync.
  • Deployed and configured Windows and macOS devices using Intune Autopilot; enforced compliance policies and app deployments.
  • Supported Microsoft 365 and Google Workspace: managed mailboxes, groups, and assisted with Teams, SharePoint, Gmail, Drive, and Calendar issues.
  • Configured and maintained Meraki firewalls, including site-to-site VPNs, security policies, and traffic shaping.
  • Monitored and maintained backup solutions (Axcient), performing restores and ensuring data integrity.
  • Provided desktop support for hardware, OS, and peripherals; diagnosed and resolved technical issues promptly.
  • Monitored endpoints, deployed patches, and performed proactive maintenance using RMM tools.
  • Documented troubleshooting steps and solutions according to MSP best practices.

Tier 1 Desktop Support Analyst

Protiviti
06.2022 - 09.2022
  • Provided front-line desktop support for Windows and macOS systems.
  • Resolved hardware and software issues, installed and configured applications, and performed account management.
  • Escalated complex incidents and ensured timely resolution in line with company SLAs.
  • Delivered excellent customer service and end-user training.

Data Clerk Entry

Creative n Moody
06.2021 - 12.2021
  • Maintained data entry requirements and generated detailed reports.
  • Secured sensitive information by performing regular database backups.
  • Supported basic IT tasks as needed.

Education

High School Diploma -

Whitter High School
Whittier
06.2019

Skills

  • Troubleshooting Network Issues
  • Windows (10/11), macOS, Linux (basic command line)
  • Excellent communication and interpersonal skills
  • MSP documentation standards and templates
  • Active Directory management
  • Cloud Services: Azure AD, Google Workspace, Microsoft 365

Certification

  • CompTIA A+
  • CompTIA Security+

Timeline

Support Technician

Methodology IT
09.2022 - Current

Tier 1 Desktop Support Analyst

Protiviti
06.2022 - 09.2022

Data Clerk Entry

Creative n Moody
06.2021 - 12.2021

High School Diploma -

Whitter High School

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Jake Martinez