Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lorne Martel

Victoria,BC

Summary

Dependable tradesman with extensive hands-on experience across residential, commercial, and multi-family projects. Demonstrates a methodical approach to both interior and exterior maintenance, ensuring superior service delivery within tight timelines. Skilled in conflict resolution and adept at managing interactions with restricted and compromised clients, fostering a positive client experience.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Painter, Maintenance - Self Employeed

Primed to Paint
Victoria, British Columbia
04.2009 - Current
  • Executed painting projects for residential and commercial settings, new construction, renovations, and repaints.
  • Completed projects for apartment/condo buildings, commercial settings, hotels, coffee shops, and physiotherapy offices.
  • Surface prep, including walls, ceilings, and trim.
  • Application of paint, stain, and wall coverings. Use of a brush, roller, and sprayer.
  • Installing trim work such as window casing, door casing, and baseboards.
  • Maintenance, including minor plumbing, electrical work, carpentry work, drywall patching, and flooring. Blind and door hardware installation, and appliance installation.
  • General contracting of other trades: plumbing, electrical, flooring, drywall.
  • Minor service on work vehicles.
  • Pricing jobs competitively, and executing timelines to meet the budget and expectations.
  • Train and supervise employees and other trades.
  • Work well with clients, colleagues, and trades.
  • Cleaning job sites prior to, and upon completion of, the job.

Supervisor

PharmaCare Helpdesk, Ministry of Health
Victoria, British Columbia
06.2004 - 06.2006
  • Managed team of 15 employees.
  • Supervise, delegate duties, and schedule shifts.
  • Interview and train new employees.
  • Coach, mentor, and motivate employees.
  • Monitor performance standards.
  • Authorize, maintain, and document payroll, staff leave, benefit usage, and entitlements.
  • Take corrective and disciplinary action in accordance with Ministry and Union agreements.

Client Service Representative

PharmaCare Helpdesk, Ministry of Health
Victoria, British Columbia
05.1994 - 06.2004
  • Responds to general inquiries from the public and business partners.
  • Provided initial technical support to pharmacists and doctors.
  • Communicates clearly policies and procedures, and documents interactions using problem-tracking software.
  • Using sound judgment concerning freedom of information and protection of privacy.
  • Interact and resolve issues with distraught , hostile and restricted clients.
  • Work effectively in a high-pressure, high-volume work environment.
  • Experience using computers and various software programs.

Education

High School Diploma -

Ballenas Secondary
Parksville, BC
06-1986

Skills

  • Residential, commercial, and multi-family maintenance
  • Professional prep and painting
  • Drywall patching and repairs
  • Minor plumbing, electrical work, carpentry
  • Work independently, and efficiently
  • Proficient in email, texts, and computers
  • Conflict resolution and adept at managing interactions with restricted and compromised clients

Certification

  • BC Drivers License
  • Pleasure Craft Operator Card
  • Canadian Power & Sail Squadrons Card
  • First Aid & CPR (renewal upcoming)
  • Conflict Resolution (Certificate while working for the Ministry of Health)
  • Holds current WCB insurance.
  • 2 million liability business-class insurance on the vehicle

References

References available upon request.

Timeline

Painter, Maintenance - Self Employeed

Primed to Paint
04.2009 - Current

Supervisor

PharmaCare Helpdesk, Ministry of Health
06.2004 - 06.2006

Client Service Representative

PharmaCare Helpdesk, Ministry of Health
05.1994 - 06.2004

High School Diploma -

Ballenas Secondary

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Lorne Martel