Jake Groulx
Ottawa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company/team goals. To seek and maintain the position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Looking for growth in a innovative positive environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager
Apogee Environmental Solutions
05.2023 - Current
- Established effective communication among team members, contractors and clients for enhanced collaboration and successful project completion.
- Provided market research, social media ad campaigns and sales experience. As well as onsite assistance and work with the team directly.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Warehouse Manager
BG Distribution
10.2022 - 05.2023
- Conducted research to address shipping errors and packaging mistakes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Warehouse Senior Manager
Canadian Appliance Source
08.2021 - 10.2022
- Established 55000 sq. ft. warehouse in August 2021, hired and trained staff of 20 employees
- Prompted to senior manager after 2 months
- Responsibilities include: payroll, scheduling, all daily inbound and outbound operations including customer pick-up, warehousing, health and safety measures, establishing and enforcing company policy and direction
- Build reports, instruction guides & policy on behalf of CAS
- Assign daily tasks and goals for warehouse team, focusing on business needs and development.
Warehouse Team Lead
The Northern Shopper
02.2021 - 06.2021
- Proposed, purchased and implemented IMS (Integrated Management System), including warehouse standards and safety practices that correspond to company growth plans and Ontario regulations
- Procured, expedited and invoiced customer orders, in addition to customer service communication regarding personal, commercial, and Sealift orders on per client basis
- Built and managed public / customer / client relationships directly, including work orders, purchasing, and customer issues and solutions
- Assigned daily tasks and goals for warehouse team.
Logistics Coordinator
Nordstrom
11.2016 - 01.2021
- Responsibilities included logistical management of merchandise in and out of store, direct shipping and receiving of customer orders / returns and inventory from distribution centers across Canada and United States
- Maintained 97% fulfillment rate throughout the year with high customer satisfaction; highest fulfillment rate in Canada
- Managed price changes, implementation of company initiatives, and quantity counts of inventory, this included exchange rates, major sales and quality inspections
- Formatted bill of ladings for inbound and outbound freight Coordinated freight between warehouses, distribution centers, and stores across Canada
- Launched Nordstrom.ca (February, 2020) for Ottawa location
- Comprehensive computer and software skills including Logistics software/devices (iship, SIM, Zebra etc.)
Education
Bachelor of Arts - Classical Studies (honours), Geography
University of Ottawa
Ottawa2018
Skills
- Google Suites
- Microsoft Office/Teams
- Leadership/Workforce Management
- Flexible & Adaptable
- Organization and Time Management
- Customer Relations
- Product Transportation/Logistics
- Inventory Management Software
- Hiring and Training
- Operations Planning
Certification
- AED and First Aid Certified
- Air Cargo Representative
- Coursera certifications on employee development, human resources & management skills
- Waterloo Hockey Mentorship Award
Timeline
Project Manager
Apogee Environmental Solutions
05.2023 - Current
Warehouse Manager
BG Distribution
10.2022 - 05.2023
Warehouse Senior Manager
Canadian Appliance Source
08.2021 - 10.2022
Warehouse Team Lead
The Northern Shopper
02.2021 - 06.2021
Logistics Coordinator
Nordstrom
11.2016 - 01.2021
Bachelor of Arts - Classical Studies (honours), Geography
University of Ottawa
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