Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Jacob Francella

London,ON

Summary

A strong strategy and people-oriented individual that motivates others around him. Enjoys being challenged and following guidelines by the book. An innovative problem-solver who can generate workable results and resolve complaints. Capable of multitasking in quickly shifting, high pressure environments. As well as is a broad thinker and quick-study, able to grasp new businesses and complex operations, and to build rapport with teams at all levels.

Overview

9
9
years of professional experience

Work History

Robotic Welder Operator

Toyatetsu
05.2023 - Current
  • Enhanced production quality by precisely operating robotic welding equipment and maintaining optimal machine settings.
  • Reduced downtime by performing regular maintenance checks and troubleshooting issues with robotic welder systems.
  • Achieved consistent alignment of parts by utilizing fixtures and jigs to ensure proper positioning during the welding process.
  • Improved efficiency through continuous monitoring of robotic welder performance, making necessary adjustments to optimize output.

Pallet Jack Driver

Confederation Freezers
06.2020 - 05.2023
  • Carefully transported goods between warehouse locations according to shipment and storage needs
  • Stored over 1000 products according to guidelines and safety standards
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays
  • Quick thinking and troubleshooting in fast environment
  • Followed health and safety guidelines to ensure standard was met within establishment
  • Collaborated with colleagues to ensure safe environment when driving heavy machinery.

Customer Service Cashier

Home sense
09.2019 - 06.2020
  • Worked with colleagues to problem solve immediate situations
  • Successfully mediated various public relations situations and was quick to identify and respond to customer complaints at workplace
  • Performed de-escalation and conflict resolution practices
  • Maintained awareness of surroundings and secured cash to minimize loss potential
  • Remained positive and non-confrontational when conflict occurred
  • Prepared incident reports as needed, ensuring legibility and accuracy of information.

Customer Service Representative

Tim Hortons
06.2015 - 09.2019
  • Took pride in providing best service to all people entering establishment while being diligent watching if customers were concealing items
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Comfortably interacted over 100 people from all cultures and backgrounds, quickly establishing rapport and insight by understanding their concerns and needs within our establishment
  • Remained calm, made effective decisions and took responsibility when faced with situations in which customers were angry, irritated, or otherwise uncooperative.

Education

Diploma - Law Clerk

Fanshawe College of Applied Arts And Technology
London, ON
12.2025

Criminology Undergraduate Degree -

Lakehead University

High School Diploma -

Assumption College School High School
06.2019

Skills

  • Calm under high paced and pressured workplace
  • Alert and adaptable within workplace environment
  • Respectful of staff, establishment and clients
  • Dependable and Responsible with deadlines and scheduled shifts
  • Strong Interpersonal Communication
  • Efficient problem solver in high stress environments
  • Excellent Communication with colleagues and clients
  • Adept at conflict resolution
  • Able to adapt to new environments

Volunteer Experience

  • Salvation Army, 2022, Current, Completed various toy drives for kids in the community that could not afford them, Sorted donated food in order to distribute to community homes in need
  • Tim Horton's Camp Day, 2019, Current, Gathered donation from community members to help send kids to camp, Volunteered over 100 hours baking cookies to help fundraise for the cause

Timeline

Robotic Welder Operator

Toyatetsu
05.2023 - Current

Pallet Jack Driver

Confederation Freezers
06.2020 - 05.2023

Customer Service Cashier

Home sense
09.2019 - 06.2020

Customer Service Representative

Tim Hortons
06.2015 - 09.2019

Diploma - Law Clerk

Fanshawe College of Applied Arts And Technology

Criminology Undergraduate Degree -

Lakehead University

High School Diploma -

Assumption College School High School

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Jacob Francella