Jake E. Hurst
Delta,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing my interpersonal skillset, in partnership with my excellent time management and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Union Benefits Specialist - Fully Remote
American Income Life Insurance Company
Vancouver, BC
06.2021 - Current
- Specialized in life insurance, supplementary health, accident & sickness benefits privatized for union members.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Head Banquet Bartender
Tsawwassen Springs Golf Course
Delta, BC
08.2016 - 09.2020
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Set and reset tables to support serving staff.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
Sales Associate
Inditex
Richmond, BC
11.2014 - 09.2017
- Often been referred to as "a manager that's not a manager".
- Help run the shop floor, keep it clean, and hit consistent daily sales goals.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Occasionally assist with managerial tasks such as;
-training new staff
-adjusting schedules and daily zone charts for the mens & women's department
-taking a lead role while a manager is or is not present.
During my time with the company I was proposed for a commercial merchandiser position and also to be the floor manager for the women's department. I am also a Radio Frequency Identification (RFID) Certified specialist.
Education
High School Diploma -
South Delta Secondary School
Delta, BCReal Estate
University of British Columbia
Vancouver, BC2017
Skills
- Verbal and written communication
- Benefits Explanation
- Direct Sales
- Leadership development & training
- Management
- Customer Service
Languages
English
Timeline
Union Benefits Specialist - Fully Remote
American Income Life Insurance Company
06.2021 - Current
Head Banquet Bartender
Tsawwassen Springs Golf Course
08.2016 - 09.2020
Sales Associate
Inditex
11.2014 - 09.2017
High School Diploma -
South Delta Secondary School
Real Estate
University of British Columbia