Jake D'Elia
1002 Bibeau, Laval,QC
Summary
Sales Associate with retail experience at Felix and Saint Viateur Bagel shops, comfortable in customer service and merchandise promotion. Adept in building rapport and adhering to policies, I effectively managed cash transactions and returns, ensuring customer satisfaction. My strong communication and people skills provided fulfillment to several types of clients in different contexts.
Overview
3
3
years of professional experience
Work History
Sales Associate
Felix Boutique
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Saint Viateur Bagel; Original Site
02.2023 - 09.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about different products, prices and related goods such as food items and promotional merchandise.
- Collaborated with staff and management to improve overall store performance, efficiency, and offering support as needed.
- Accurately processed cash-only POS transactions and returning coin to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed inventory to ensure product availability.
Packaging Associate & Sesame Oil Production
Saint Viateur Bagel Laval
08.2022 - 09.2023
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Packed and shipped items per customer specifications.
- Operated tape machines and label printers to package items correctly.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Sesame oil production: solely responsible for production, labeling, and packaging of sesame oil.
- Maintained a sanitary environment to meet quality and safety standards.
Education
DEC Pre-university - General Studies
Vanier College
821 Saint Croix Avenue, Montreal, QC12-2025
High School
Collège Regina Assumpta
1750 Sauriol East, Montreal, QC06-2022
Skills
- Bilingual verbal & written communication
- Customer service
- Teamwork and collaboration
- Excellent people and listening skills
- Reliable and punctual, flexible schedule
- Professional demeanor
- Policy and procedure adherence
- Product recommendations
- Point of sale operation
- Positive and professional
- Hospitality and accommodation
- Cash handling and register operation
- Stocking and receiving
- Adapt to diverse groups
Timeline
Sales Associate
Felix Boutique
09.2023 - Current
Sales Associate
Saint Viateur Bagel; Original Site
02.2023 - 09.2023
Packaging Associate & Sesame Oil Production
Saint Viateur Bagel Laval
08.2022 - 09.2023
DEC Pre-university - General Studies
Vanier College
High School
Collège Regina Assumpta
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