Jake Ball
Port Moody,BC
Summary
Collaborative Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
12
12
years of professional experience
Work History
Key Account Manager
Southern Glazer's Wine And Spirits
09.2022 - Current
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Supported sales and reporting for large and medium-sized accounts.
Territory Manager
Southern Glazer's Wine And Spirits
10.2021 - 09.2022
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Attended trade shows and industry events to promote company products and services.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Territory Manager
Continuum Beverage Consulting
02.2020 - 10.2021
- Built long lasting relationships with managers and owners, both in LRS and On-Premise accounts in order to grow a variety of brands throughout my territory that have led to a large increase in points of distribution
- Construct route plans and call plans to ensure a productive and efficient use of time to best maximize the brands reach
- Provided weekly updates to each account as it pertains to new products, pricing details, LTO's, account visits, tastings and much more
- Thoroughly explained the portfolio to each account in order to maximize each sale and challenge myself to achieve a targeted number of new listings
- Provide tastings with the management, and their team in order to better educate and maximize the stores sales
- Negotiate shelf placement to maximize sales volume, and product movement, build displays, provide pricing options to help build the brand following, and drive sales
- Answer any and all details that an account might have regarding the brand such as: Pricing, pack sizes, ship dates, tasting notes, staff training, demos, warehouse stock levels, LTO's, marketing support, and any other questions as they arise.
General Manager
Central City Brewery and Distillers
09.2019 - 02.2020
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Held weekly meetings with various departments to identify techniques to overcome sales obstacles
- Enforced quality assurance protocols to deliver ideal customer experiences
- Developed and maintained relationships with guests and suppliers through providing excellent customer service and going above and beyond at every opportunity
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Head Chef
Brother Hubbard Co
05.2017 - 05.2019
- Efficiently managed and assisted kitchen staff in producing food for brunch service, and catering for special events for two well renowned Irish Cafes
- Maintained well-organized mise en place to keep work efficient and consistent
- Scheduled and received food and beverage deliveries, adhering to food cost and budget of 27%
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Forecast supply needs and estimated costs
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Kept labor at or below 32% to support business profit targets.
Hospitality Manager
White Spot Restaurants
05.2011 - 06.2016
- Responsible for restaurant operations as well as identifying root causes of gaps in guest satisfaction and assisting in the development of corrective and proactive action plans
- Develop both front of house and back of house by ensuring one on one meetings, training and development, regular coaching, and performance reviews
- Built plans that enhance and restore financial health to the business as well as be accountable for the development of sales budgets and responsible for the successful execution of these budgets
- Oversaw all restaurant maintenance programs by ensuring immaculate facilities, equipment, interior and exterior building and ensuring all operating procedures, standards and controls are adhered to
- Responsible for booking coordinating and executing group bookings of the restaurant
- Other duties include scheduling & labor control, recruitment/hiring, local store marketing, risk, management.
Education
WSET
Statera Academy
Vancouver, BC02.2021
Culinary -
Vancouver Community College
01.2014
Earl Marriott Secondary
01.2012
Skills
- Customer Service
- Effective Time Management
- Ability to Learn Quickly
- Microsoft Office
- Communication Skills
- CRM Systems
- High-Impact Proposal Presentation
- Consultative Selling
- Key Account Management
- Sales Tactics
- Sales Quota Achievement
Timeline
Key Account Manager
Southern Glazer's Wine And Spirits
09.2022 - Current
Territory Manager
Southern Glazer's Wine And Spirits
10.2021 - 09.2022
Territory Manager
Continuum Beverage Consulting
02.2020 - 10.2021
General Manager
Central City Brewery and Distillers
09.2019 - 02.2020
Head Chef
Brother Hubbard Co
05.2017 - 05.2019
Hospitality Manager
White Spot Restaurants
05.2011 - 06.2016
WSET
Statera Academy
Culinary -
Vancouver Community College
Earl Marriott Secondary
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