Jake Adams
Ile Perrot,QC
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
Work History
I.T. Support Specialist
Training
12.2023 - 07.2025
- Created help desk tickets, troubleshot and resolved desktop issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assigned system permissions and set up computers to assist with onboarding new employees
Client Meal Transportation Fulfillment
Souvlaki Authentique
01.2024 - Current
- Fulfilled customer orders
- Used multiple GPS systems and coordinated efficient routes
- Assisted cooks when there were few orders.
- Processed more than 35-50 orders each shift with consistent record of meeting or exceeding productivity targets.
Education
D.E.P -
Pearson Electrotechnology Center
Lachine, QC06.2025
Skills
- I am a cooperative and sharp IT technician with all certifications, ready to take charge of the technical backend of your company Cisco Networking Certified Installations of large scale networks and fleets of business computers as well as maintenance Python language certified
- Hardware component selection
- Software Installation
- System enhancement
- Scripting Languages
- Network Administration
- Backup and recovery
- Client Relationship Building
- Desktop support
Personal Information
Title: I.T. Support Specialist
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Client Meal Transportation Fulfillment
Souvlaki Authentique
01.2024 - Current
I.T. Support Specialist
Training
12.2023 - 07.2025
D.E.P -
Pearson Electrotechnology Center
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