Luz Hernandez

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Supported executive staff in decision-making processes through thorough research and analysis of relevant data.
• Optimized document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
• Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

(Bilingual)

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Kept reception area clean and neat to give visitors positive first impression.
• Coordinated patient scheduling, check-in, check-out
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.

• Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
• Managed high volumes of currency, balancing accounts accurately at the end of each shift.
• Quickly and accurately counted drawers at start and end of each shift.
• Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.