Jaivon Stewart
Downey
Summary
Dedicated IT professional with experience in managing IT inventory, networking systems, and supporting cybersecurity measures. Expertise in hardware maintenance and troubleshooting, ability to be hands-on with devices both on software and the hardware side. Focus on contributing to seamless technology operations and enhanced effectiveness across systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Assistant
Alliance College Ready Public Schools
Los Angeles
10.2022 - Current
- Managed IT inventory and equipment tracking, ensuring precise asset documentation to support operational needs.
- Troubleshot hardware and software issues, ensuring functionality of school-wide technology for uninterrupted learning.
- Supported implementation of cybersecurity measures, enhancing security across school systems.
- Configured and maintained network hardware including routers, switches, firewalls, and servers to enhance network reliability.
- Administer and support Apple devices using Jamf Pro and Apple School Manager
- Manage user accounts, permissions, and security via Google Admin Console
- Maintained and regularly updated website through WordPress
Help Desk Analyst
Los Angeles County
Los Angeles
06.2022 - 10.2022
- Connected and verified functionality of all equipment, including e-pollbooks, routers, BMDs, BAM printers, ensuring operational readiness for seamless voting operations.
- Ensured devices synced with secure network to protect sensitive information.
- Troubleshot hardware and software issues with voting equipment and created Level 2 support tickets to facilitate prompt resolution.
- Coordinated onsite workers and call center team, facilitating effective communication and support during operations.
Stacker Operator
Toyota Auto Parts Manufacturing
Long Beach
06.2021 - 06.2022
- Operated stacking equipment to organize auto parts, contributing to streamlined production.
- Monitored quality of parts during stacking process, ensuring compliance with production standards.
- Adhered to safety protocols while handling heavy machinery.
- Replaced automotive stamping dies to ensure production efficiency
- Maintained clean, organized work area through 5S protocol, supporting operational efficiency.
Education
Associate of Science - Computer Science
California State University, Los Angeles
Los Angeles, CA05-2027
Skills
- Cybersecurity implementation
- Technical support
- Information security
- Device troubleshooting
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi troubleshooting)
- Proficient with C, Java, WordPress, Excel, Word, Jamf Pro, ASM, Google Admin Console
- Problem resolution
- Website management
- Data management
Certification
Cisco- CCNA Routing and Switching - July 20th, 2023
Timeline
IT Assistant
Alliance College Ready Public Schools
10.2022 - Current
Help Desk Analyst
Los Angeles County
06.2022 - 10.2022
Stacker Operator
Toyota Auto Parts Manufacturing
06.2021 - 06.2022
Associate of Science - Computer Science
California State University, Los Angeles