Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jaivon Stewart

Downey

Summary

Dedicated IT professional with experience in managing IT inventory, networking systems, and supporting cybersecurity measures. Expertise in hardware maintenance and troubleshooting, ability to be hands-on with devices both on software and the hardware side. Focus on contributing to seamless technology operations and enhanced effectiveness across systems.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Assistant

Alliance College Ready Public Schools
Los Angeles
10.2022 - Current
  • Managed IT inventory and equipment tracking, ensuring precise asset documentation to support operational needs.
  • Troubleshot hardware and software issues, ensuring functionality of school-wide technology for uninterrupted learning.
  • Supported implementation of cybersecurity measures, enhancing security across school systems.
  • Configured and maintained network hardware including routers, switches, firewalls, and servers to enhance network reliability.
  • Administer and support Apple devices using Jamf Pro and Apple School Manager
  • Manage user accounts, permissions, and security via Google Admin Console
  • Maintained and regularly updated website through WordPress

Help Desk Analyst

Los Angeles County
Los Angeles
06.2022 - 10.2022
  • Connected and verified functionality of all equipment, including e-pollbooks, routers, BMDs, BAM printers, ensuring operational readiness for seamless voting operations.
  • Ensured devices synced with secure network to protect sensitive information.
  • Troubleshot hardware and software issues with voting equipment and created Level 2 support tickets to facilitate prompt resolution.
  • Coordinated onsite workers and call center team, facilitating effective communication and support during operations.

Stacker Operator

Toyota Auto Parts Manufacturing
Long Beach
06.2021 - 06.2022
  • Operated stacking equipment to organize auto parts, contributing to streamlined production.
  • Monitored quality of parts during stacking process, ensuring compliance with production standards.
  • Adhered to safety protocols while handling heavy machinery.
  • Replaced automotive stamping dies to ensure production efficiency
  • Maintained clean, organized work area through 5S protocol, supporting operational efficiency.

Education

Associate of Science - Computer Science

California State University, Los Angeles
Los Angeles, CA
05-2027

Skills

  • Cybersecurity implementation
  • Technical support
  • Information security
  • Device troubleshooting
  • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi troubleshooting)
  • Proficient with C, Java, WordPress, Excel, Word, Jamf Pro, ASM, Google Admin Console
  • Problem resolution
  • Website management
  • Data management

Certification

Cisco- CCNA Routing and Switching - July 20th, 2023

Timeline

IT Assistant

Alliance College Ready Public Schools
10.2022 - Current

Help Desk Analyst

Los Angeles County
06.2022 - 10.2022

Stacker Operator

Toyota Auto Parts Manufacturing
06.2021 - 06.2022

Associate of Science - Computer Science

California State University, Los Angeles
Jaivon Stewart