Jaiveer Dhillon
Lethbridge,AB
Summary
Proven problem-solver and customer service expert, I excel in teamwork and collaboration, honed at Cafe 49 - Restaurant in Samrala. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and empathy. Skilled in managing high-stress situations, showcasing a friendly, positive attitude and a quick learning ability for seamless adaptation.
Overview
3
3
years of professional experience
Work History
Cashe
Dollerama
09.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Cafe 49 - Restaurant in Samrala
06.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Security Guard
Rajindra Hospital Patiala
09.2022 - 03.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
Education
High School Diploma -
Lethbridge College
Lethbridge, None09-2026
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
Languages
English
Professional Working
Punjabi
Professional Working
Timeline
Cashe
Dollerama
09.2024 - 01.2025
Security Guard
Rajindra Hospital Patiala
09.2022 - 03.2023
Customer Service Representative
Cafe 49 - Restaurant in Samrala
06.2022 - 07.2023
High School Diploma -
Lethbridge College
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