JAISON O'CONNELL - HAYES
Calgary
Summary
Qualified Bartender and Manager with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
722 World Bier Haus
12.2022 - 12.2024
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Kept bar organized and clean during busy hours
- Checked customer identification to verify age requirements for alcohol purchases
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender, Shift Supervisor
The Park (Aspen Landing)
08.2022 - 12.2022
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
Bartender
Bottlescrew Bills Pub
12.2017 - 01.2019
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Assessed bar inventory and completed requisition sheets to restock supplies
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Followed AGLC guidelines for preventing intoxication and dealing with intoxicated guests
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Acquired a vast working knowledge of beer varieties, brewing methods and ingredients
General Manager (Dixon's Pub)
Calgary's Best Pubs
10.2014 - 11.2016
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Held weekly management meetings with heads of departments
- Forecasted upcoming sales trends and directed inventory and staffing levels accordingly
- Fostered and maintained strong relationships with members of the community as well as neighboring businesses
Assistant Manager (Seanachie Irish Pub)
Calgary's Best Pubs
01.2014 - 10.2014
- Coordinated employee schedules according to staff availability and processed time-off requests
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Interviewed potential job candidates and made hiring recommendations to general manager
- Attended company meetings with managers from other pubs regarding menu updates
- Worked with Bartenders to maintain and repair bar equipment
- Maintained AGLC guidelines effectively
Education
High School Diploma -
Bishop Grandin Highschool
Calgary, AB06.2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Responsible alcohol service
- Complex Problem-solving
- Hospitality service expertise
- Staff management
Certification
- ProServe Certification
- ProTect Certification
- ReelFacts Certification
- WHMS Certified
Languages
English
Full Professional
Timeline
Bartender
722 World Bier Haus
12.2022 - 12.2024
Bartender, Shift Supervisor
The Park (Aspen Landing)
08.2022 - 12.2022
Bartender
Bottlescrew Bills Pub
12.2017 - 01.2019
General Manager (Dixon's Pub)
Calgary's Best Pubs
10.2014 - 11.2016
Assistant Manager (Seanachie Irish Pub)
Calgary's Best Pubs
01.2014 - 10.2014
High School Diploma -
Bishop Grandin Highschool
Similar Profiles
Roos StokkmansRoos Stokkmans
Waitress at Bier CentralWaitress at Bier Central
Philip LipariPhilip Lipari
Project Manager at TM Bier and AssociatesProject Manager at TM Bier and Associates
Anthony UgwuAnthony Ugwu
Agile Human Resources Project Manager at Bier CompanyAgile Human Resources Project Manager at Bier Company