JAISMEEN KAUR
Chestermere
Summary
Highly skilled business and operations professional with a strong focus on delivering exceptional standards and driving results. Demonstrated success in optimizing processes and effectively coordinating efforts to support organizational goals. Recognized for reliability and adaptability in dynamic environments, consistently contributing to team success and operational excellence.
Overview
8
8
years of professional experience
Work History
Business Operations Coordinator/Office Administrator
Super Asia Foods
04.2021 - Current
- Calendar Management: A shared digital calendar (like Outlook or Google Calendar) can help consolidate schedules for regular trainings and leadership trips.
- Data Aggregation: Using a central spreadsheet or a tool like Power BI could simplify tracking attendance and collecting weekly recaps.
- Competitor Research & Reports: Automating news alerts or setting up industry monitoring tools like Google Alerts can streamline research efforts.
- Request Triage: An email filter or request-tracking system could help route inquiries to the right group efficiently.
- Communications & Liaison Work: Clear communication workflows between departments can ensure smooth collaboration across marketing, operations, and stakeholders.
Business Development Specialist
Super Asia Foods
09.2022 - 02.2025
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Managed needs of more than 20 customers at once using strong prioritization and multitasking abilities.
Dispatcher
Sky Cafe
08.2023 - 02.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25-30 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Resources/Schedule Coordinator (RSC)
Airport Terminal Services (ATS)
12.2022 - 07.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Inside Sales Support
Guillevin International
06.2019 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Customer Service Rep.
Rogers Communication
08.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
BBA - Business Administration And Management
St. Lawrence College
08.2019
Skills
- Process optimization
- Business communication
- Clear communication
- Expense analysis
- Client acquisition
- Operational logistics planning
- Workflow optimization
- Data analysis expertise
- Strategic decision-making
- Comprehensive planning and strategy
- Structured leadership
- Skilled at prioritizing tasks simultaneously
Languages
English
Full Professional
French
Limited Working
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Dispatcher
Sky Cafe
08.2023 - 02.2024
Resources/Schedule Coordinator (RSC)
Airport Terminal Services (ATS)
12.2022 - 07.2023
Business Development Specialist
Super Asia Foods
09.2022 - 02.2025
Business Operations Coordinator/Office Administrator
Super Asia Foods
04.2021 - Current
Inside Sales Support
Guillevin International
06.2019 - 03.2021
Customer Service Rep.
Rogers Communication
08.2017 - 03.2019
BBA - Business Administration And Management
St. Lawrence College
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