Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaismeen Jaismeen

Halifax,Canada

Summary

Detail-oriented and customer-focused professional with strong communication and interpersonal skills. Skilled in efficiently resolving inquiries, maintaining professionalism under pressure, and delivering high-quality service to enhance customer satisfaction. Committed to contributing to a collaborative and productive team environment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

CONCENTRIX
Hamilton, ON
06.2024 - 04.2025
  • Company Overview: Concentrix
  • Responded to customer inquiries about products, pricing, and promotional offers, providing accurate and relevant information
  • Resolved customer complaints professionally and efficiently, ensuring a positive experience
  • Supported store operations by engaging with customers and answering questions
  • Escalate unresolved issues to appropriate departments or supervisors.

Customer Care Executive

OYO
, India
04.2022 - 03.2023
  • Company Overview: India
  • Handled 40+ customer interactions daily, delivering empathetic and accurate support for online and mobile services
  • Assisted customers with modifying or rescheduling service plans, especially for travel-related needs
  • Maintained detailed records and used telecom and CRM platforms to resolve billing issues under pressure
  • Provided professional assistance in high-stress situations, often calming frustrated customers with urgent concerns
  • India

Education

Diploma - Computer Programming

Georgian College
Toronto, Canada
12.2024

Matriculation - Non-Medical

St. Soldier Public School
India
06.2022

Skills

  • Customer interaction handling
  • First-Call Resolution
  • CRM and system navigation
  • Accurate documentation
  • Policy and script compliance
  • Data privacy and confidentiality
  • Issue Escalation
  • Quick learner and adaptable
  • Team Collaboration
  • Verbal communication
  • Active listening
  • Problem solving
  • Time management
  • Calm under pressure

Timeline

Customer Service Representative

CONCENTRIX
06.2024 - 04.2025

Customer Care Executive

OYO
04.2022 - 03.2023

Diploma - Computer Programming

Georgian College

Matriculation - Non-Medical

St. Soldier Public School
Jaismeen Jaismeen