Jaishana Sood
Calgary,AB
Summary
Forward-thinking team player skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Full Time Shift Lead
Canna Cabana
06.2025 - Current
- Handled the cash register, made sure transactions were correct, balanced the till each day, and kept records accurate.
- Kept track of inventory, did regular counts to make sure stock was accurate and available, and helped make inventory processes easier.
- Ensured all cannabis orders were received with the corresponding purchase orders and promptly reported any discrepancies to the category management team, maintaining compliance and data integrity
- Identified and reported hidden compliance breaches that occurred unknowingly, supporting the Loss Prevention team in strengthening operational integrity.
- Supported area managers by providing coverage at other locations, ensuring seamless operations and consistent compliance across stores.
Full Time Shift Lead
Canna Cabana
02.2025 - 05.2025
- Executed daily store opening and closing procedures while accurately balancing tills.
- Trained and mentored new employees, delegating tasks to ensure efficient store operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Supervised cash handling processes, maintaining accuracy and proper documentation at all times.
- Addressed and resolved customer concerns, providing effective solutions to enhance satisfaction and loyalty.
Budtender
Canna Cabana
06.2024 - 01.2025
- Checked guests' photo identification for validity and age requirements.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked at different stores as and when required.
Manager of Operations
Hotel K10 Square
01.2022 - 03.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Reconciled cash and credit card transactions to maintain accurate records
Sales Associate
Charu Makkar
06.2019 - 12.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations
- Managed exhibitions and model shoots for branding
Education
Post-Degree Certificate - IT Project Management
Conestoga College
12.2024
MBA - Entrepreneurship And Family Business
Narsee Monjee Institute of Management Studies
04.2019
Bachelor of Technology - Computer Science
Manav Rachna International University
06.2016
Skills
- Inventory Accuracy
- Active Listening
- Customer Interaction
- Operations and Procedural Knowledge
- Cleaning and Sanitizing
- Record Keeping
- Cash Handling Expertise
- Upselling Strategies
- Customer Service Management
Certification
SafeCheck Advanced Food Safety Certification
Cannsell Certification
Sellsafe Certification
Timeline
Full Time Shift Lead
Canna Cabana
06.2025 - Current
Full Time Shift Lead
Canna Cabana
02.2025 - 05.2025
Budtender
Canna Cabana
06.2024 - 01.2025
Manager of Operations
Hotel K10 Square
01.2022 - 03.2024
Sales Associate
Charu Makkar
06.2019 - 12.2021
MBA - Entrepreneurship And Family Business
Narsee Monjee Institute of Management Studies
Bachelor of Technology - Computer Science
Manav Rachna International University
Post-Degree Certificate - IT Project Management
Conestoga College