Jaishana Sood
Calgary,AB
Summary
Forward-thinking team player skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Full Time Shift Lead
Canna Cabana
06.2025 - Current
- Handled the cash register, made sure transactions were correct, balanced the till each day, and kept records accurate.
- Kept track of inventory, did regular counts to make sure stock was accurate and available, and helped make inventory processes easier.
- Ensured all cannabis orders were received with the corresponding purchase orders and promptly reported any discrepancies to the category management team, maintaining compliance and data integrity
- Identified and reported hidden compliance breaches that occurred unknowingly, supporting the Loss Prevention team in strengthening operational integrity.
- Supported area managers by providing coverage at other locations, ensuring seamless operations and consistent compliance across stores.
Full Time Shift Lead
Canna Cabana
02.2025 - 05.2025
- Executed daily store opening and closing procedures while accurately balancing tills.
- Trained and mentored new employees, delegating tasks to ensure efficient store operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Supervised cash handling processes, maintaining accuracy and proper documentation at all times.
- Addressed and resolved customer concerns, providing effective solutions to enhance satisfaction and loyalty.
Budtender
Canna Cabana
06.2024 - 01.2025
- Checked guests' photo identification for validity and age requirements.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked at different stores as and when required.
Manager of Operations
Hotel K10 Square
01.2022 - 03.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Reconciled cash and credit card transactions to maintain accurate records
Sales Associate
Charu Makkar
06.2019 - 12.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations
- Managed exhibitions and model shoots for branding
Education
Post-Degree Certificate - IT Project Management
Conestoga College
12.2024
MBA - Entrepreneurship And Family Business
Narsee Monjee Institute of Management Studies
04.2019
Bachelor of Technology - Computer Science
Manav Rachna International University
06.2016
Skills
- Inventory Accuracy
- Active Listening
- Customer Interaction
- Operations and Procedural Knowledge
- Cleaning and Sanitizing
- Record Keeping
- Cash Handling Expertise
- Upselling Strategies
- Customer Service Management
Certification
SafeCheck Advanced Food Safety Certification
Cannsell Certification
Sellsafe Certification
Timeline
Full Time Shift Lead
Canna Cabana
06.2025 - Current
Full Time Shift Lead
Canna Cabana
02.2025 - 05.2025
Budtender
Canna Cabana
06.2024 - 01.2025
Manager of Operations
Hotel K10 Square
01.2022 - 03.2024
Sales Associate
Charu Makkar
06.2019 - 12.2021
MBA - Entrepreneurship And Family Business
Narsee Monjee Institute of Management Studies
Bachelor of Technology - Computer Science
Manav Rachna International University
Post-Degree Certificate - IT Project Management
Conestoga College
Similar Profiles
Diego AlonsoDiego Alonso
Shift Lead at Canna CabanaShift Lead at Canna Cabana
Dominique WashingtonDominique Washington
Regional Visual Merchandising Manager ON/MB/SK at Canna CabanaRegional Visual Merchandising Manager ON/MB/SK at Canna Cabana
Logan CaseLogan Case
Shift Leader at Canna CabanaShift Leader at Canna Cabana
Sonja DesautelsSonja Desautels
Beauty Consultant at ChattersBeauty Consultant at Chatters
SARA DE SOUSASARA DE SOUSA
Reservations Agent, Call Centre at Sandman Hotel Group & Northland PropertiesReservations Agent, Call Centre at Sandman Hotel Group & Northland Properties